OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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How to get more information on didSynchronizeTransaction()
Forum topic
OneSpan Sign
Hello, Let's say I make three transactions offline. When I get connectivity back, the SDK automatically sync the three transactions and I receive data in the callback with didSynchronizeTransaction(). However, I only get a GUID but I don't know which of the three transactions is has been synced.
Customized field
Forum topic
OneSpan Sign
Hi, I have some questions regarding about the customized field using sender UI: 1) from the documentation, it seems we have to enable the feature, could you let me know where to enable it in the account level?
CreatePackageOneStep with multiple documents throws wrongNumberOfFiles validation error
Forum topic
OneSpan Sign
CreatePackage with multiple documents works fine. CreatePackageOneStep with multiple documents throws wrongNumberOfFiles validation error. I can see in the stack trace:
"_x" is being stripped out of emails
Forum topic
OneSpan Sign
We have encountered an issue where customers who have an "_x" in their Email address are not receiving their esignlive Emails. Upon investigating the code it seems the EsignLiveJSONHelper.remove_x(String jsonString) method removes all instances of "_x" due to the naming convention of some objects d
Error while creating a package using sandbox api
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OneSpan Sign
Hi , I'm getting this error only on my TEST server , works fine on my local machine. Could you please advise ? Database Exception Could not create a new package.
QR Code
Forum topic
OneSpan Sign
I am new to eSignLive still in the Sandbox, thought I would explore the QR Code. It doesn't seem to work. I created a package using the WEB UI, and for one signature I placed the signature and also added a QR Code.
Iframe Issue on Ipad Mini
Forum topic
OneSpan Sign
Hi Duo,
Does the 10.13 SDK (.Net) support TLS 1.2
Forum topic
OneSpan Sign
I was reading through the blog found at: https://www.esignlive.com/blog/esignlive-tls-support/, and what I would like to know does the 10.13 (.Net) SDK support TLS 1.2?
Auto Archive packages with addtional settings to set permanent purge dates
Forum topic
OneSpan Sign
Currently end users are having to MANNUALY move completed packages to archive to keep their inbox free of clutter.
Modify Signature Timezone Based on Signer
Forum topic
OneSpan Sign
We are exploring a solution to display signature blocks utilizing the Apex SDK based on the Signer’s time zone.