OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Error code - The Supplied input cannot be parsed
Forum topic
OneSpan Sign
Users just started reporting an error code when trying to send a signature to a customer.  "The supplied input cannot be parsed"  Any clues as to what the issue could be? Is this a salesforce error or OneSpan?
Pre-filled PDF combined with Template
Forum topic
OneSpan Sign
Is it possible to pass a pre-filled PDF into or with the usage of a template? That way we can use the template for signature placement but use our filling services to fill the rest of the data.
Esign Signing Date Label
Forum topic
OneSpan Sign
eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot. Thanks, David
Blue circle watermark on signed document
Forum topic
OneSpan Sign
Hi, I searched this forum for past discussions on this topic and understood that the blue swirl watermark(next to the signature) is the eSignlive company logo. I wanted to know if this watermark can be replaced by my company logo?
Mutliple CAPTURE fields populated automatically, when the 1st field is signed
Forum topic
OneSpan Sign
Currently when the signer signs one CAPTURE field, then the other CAPTURE fields for the Signer are populated with the signature automatically when they are clicked on. Can this be prevented. We need the signer to physically sign all the fields.
Multiple Signers with some in parallel, some sequential from Nintex workflow
Forum topic
OneSpan Sign
We have existing Nintex workflows, using CoSign for electronic signatures. We are investigating changing to eSignLive for signing. Is it possible to have multiple signers in a flow, with some signing in parallel and some signing only after others have approved/signed?
Adding Check box and Prefilled text
Forum topic
OneSpan Sign
Hello, How do we add a check box that we can pre check before sending for signature? Also. Where do we add text to a text box in the form? We are using Blend company for our loans. Thanks
Bulk transfer senders from one account to another
Forum topic
OneSpan Sign
Hi, We are creating new Onespan Sign accounts, and need to transfer senders from older accounts to the new ones. Since there are over 1,000 senders to transfer between accounts, is there a way to do it in bulk ?
New Signer Experience Settings
Forum topic
OneSpan Sign
Guys, I am trying to work with the new signer experience and I am seeing a few issues that I am not able to resolve as there does not seem to be any documentation on how to set these items.
eSignLive Sandbox Continue button not showing
Forum topic
OneSpan Sign
Hi Duo, From last two days we are facing issue while first signer complete the signing.