OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Signature recipients
Forum topic
OneSpan Sign
We are currently using docusign as our electronic signature system and are in the process of moving over to yourselves. At present when we create our transactions for signatures, we also send copies to our sales man and internal colleagues so they are able to view the document unsigned.
Applying layouts adds new placeholder recipient
Forum topic
OneSpan Sign
Hey,   I'm having trouble with the functionality behind saving/applying layouts in the integrated designer iframe. Here is the flow of what is happening: 1. The REST API is used to creaete a package with one recipient that has role/id "test"
Template with blank recipient
Forum topic
OneSpan Sign
I'm creating a template and it appears I have to set the recipient as placeholder and when the users use this template they have to change it from placeholder to recipient?  Is there a way I can create a template that has the recipient section not prefilled?
Designer - Removing OSS user as signer
Forum topic
OneSpan Sign
Good afternoon, we are beginning to become familiar with and use the designer.  In our pattern, we are adding the signer recipients prior to rendering the designer.  Is it possible to remove the OSS portal user as a recipient/available signer?  We see that user as the first availab
bounce-to in the email JSON
Forum topic
OneSpan Sign
Hi,   In the email JSON, I saw there is something as below, does it mean when recipient mail got reject, it will let the package owner know?   "bounce-to" : "$PACKAGE_OWNER_EMAIL;"  
Package with only recipients
Forum topic
OneSpan Sign
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!
Error message - Row 1 - Role Signer1 is missing
Forum topic
OneSpan Sign
Error message displayed after I uploaded a bulk recipient file.  
Creating signatures all pages at once
Forum topic
OneSpan Sign
Dear all,   I am creating the signatures and we have 50 - 100 pages contracts. I need to be able to create e-signature and initials for multiply recipients, and I would like to do it one time per recipient.  
Add some recipients as Viewer only
Forum topic
OneSpan Sign
We have integrated with Onespan using REST API. Just wanted to check , If it is possible to add additional recipients in CC, not as signers, but as viewers only. E.g. make sure everyone listed as an additional recipient gets a copy of it when the transaction complete.
Adding a DatePicker Field to a document
Forum topic
OneSpan Sign
Hi, When preparing a document through the web UI, I can't see any option to add a DatePicker field to the document. When I say DatePicker, I'm talking about a field where the recipient gets to choose a date.