Intermittent connection error
Thursday, October 15, 2020 at 11:56amWe are getting an intermittent service connection error when generating tokens, do you have any ideas what would cause this issue?
Please refer the following Log details for the error:
{ "errorCode": "2108", "message": "<!DOCTYPE html>\n<html>\n\n<head>\n <meta charset=\"utf-8\" />\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n <title>Service Unavailable</title>\n <link href=\"https://fonts.googleapis.com/css?family=Montserrat\" rel=\"stylesheet\">\n</head>\n\n<style>\n @media (min-width: 1125px) {\n #square1 {\n float: left;\n }\n\n .container {\n width: 876px;\n }\n }\n\n @media (max-width: 1124px) {\n .container {\n width: 438px;\n }\n }\n\n html {\n background-color: #F0F0F0;\n }\n\n .container {\n position: relative;\n margin: 162px auto;\n padding: 0;\n }\n\n #square1 {\n position: relative;\n width: 550px;\n height: 280px;\n background: white;\n box-shadow: 0 0 1px 0 rgba(0, 0, 0, 0.1), 0 1px 28px 0 rgba(0, 0, 0, 0.1);\n z-index: 1;\n }\n\n #square1 .service-unavailable {\n font-family: \"Montserrat\", serif;\n font-weight: 600;\n font-size: 20px;\n line-height: 28px;\n padding-top: 40px;\n padding-left: 60px;\n }\n\n #square1 .unavailable-msg {\n font-family: Montserrat;\n font-size: 14px;\n line-height: 25px;\n padding-left: 60px;\n }\n\n #square1 .thanks-msg {\n height: 17px;\n width: 214px;\n font-family: Montserrat;\n font-size: 14px;\n line-height: 17px;\n padding-top: 17px;\n padding-left: 60px;\n }\n\n .error-msg {\n height: 17px;\n width: 214px;\n font-family: Montserrat;\n font-size: 20px;\n line-height: 17px;\n }\n\n #square1 .ruler {\n border: 0;\n height: 1px;\n margin-top: 22px;\n margin-left: 60px;\n margin-right: 60px;\n background-image: linear-gradient(to left, #000000, #000000, #000000);\n opacity: 0.1;\n }\n</style>\n\n<body>\n<div class=\"container\">\n <p class=\"error-msg\">Error 503:</p>\n <div id=\"square1\">\n <h2 class=\"service-unavailable\">Service Temporarily Unavailable.</h2>\n <p class=\"unavailable-msg\">We are sorry about that, please try again. If the problem\n <br> persists, please contact your help line. </p>\n <hr class=\"ruler\" />\n <p class=\"thanks-msg\">Thank you for your patience.</p>\n </div>\n</div>\n\n</body>\n\n</html>", "failureType": "UserError", "target": "Send Token Request", "details": [] }
Reply to: Intermittent connection error
Thursday, October 15, 2020 at 02:50pmHi Mike,
Which environment and which API endpoint are you testing with? Also, have you got a ticket number reporting this to support team?
Duo
Reply to: Intermittent connection error
Thursday, October 15, 2020 at 04:14pmIt is our "prod" environment/account with https://apps.e-signlive.ca endpoint.
Case CS0046961 opened - Intermittent HTTP 503 Service Unavailable error when downloading OneSpan data via REST API
Reply to: Intermittent connection error
Monday, October 26, 2020 at 10:48amWe've been told Intermittent HTTP 503 Service Unavailable error will be corrected in 11.38 release Dec 1st 2020.