451058192 | Posts: 80

10mb or 16 mb upload limit

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Can you confirm whether it's 10 or 16 mb limit n the total documents.


Duo_Liang | Posts: 3776

Reply to: 10mb or 16 mb upload limit

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Hi Lori,

 

As documented here, the maximum size of a single document is 16 MB. Smaller documents yield better performance — we recommend under 5 MB per document. (As far as I remembered, 10MB might be a limitation few years ago)

 

Duo


Duo_Liang | Posts: 3776

Reply to: 10mb or 16 mb upload limit

0 votes

Hi Lori,

 

Because the Amazon Email Service can't process attachments over 10 MB, recipient (typically sender) won't be able to get evidence summary and zipped signed documents email ("email.evidence.summary") when the total size of the message (includes email and attachments) sent to the Amazon Email Service is more than about 10 Mb.

 

Duo


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