Signature block not aligned

Solution provided by Michael:: 72 points per inch.

Letter (11”) = 72*11 = 792
Legal (14”) = 72*14 = 1008 

Letter Example

X coordinate = (vendor X position)* 1.3 = 93.6
Y coordinate = (792 – (vendor Y position) – (field height)) * 1.3 = Y coordinate
Height = (vendor height value) * 1.3 =  Height
Width = (vendor width value) * 1.3 = Width

Legal Example

X coordinate = (vendor X position)* 1.3 = 93.6
Y coordinate = (1008 –  (vendor Y position) – (field height)) * 1.3 = Y coordinate
Height = (vendor height value) * 1.3 =  Height
Width = (vendor width value) * 1.3 = Width

There is a scaling factor of (I believe) 1.3. Try multiplying your x/y values by 1.3 and see if that does it. Let me know.

Do you know what unit of measure those values should be? Vendor is sending it in "points".

It is points (times 1.3)

Multiplying by 1.3 still does not position the signature correctly. Could the scaling factor be different or can I change this value?

I believe it can be changed in your account by contacting [email protected], but you would have had to have explicitly done this. How far off are they? Can you email me the document at [email protected] and also send the coordinates that you were given?

Thanks! I will take a look as soon as I can. :)

Hey Rich, Sorry for the delay. I'm actually on getting ready to, right now. Heading to the Montreal office, in the morning and trying to get everything done, tonight. :)

Looking at the document and where the signatures are SUPPOSED to be, I think what we have here is an "origin" problem. Where 0,0 is at. In the numbers you're getting, it would seem 0,0 is at the bottom-left. In eSignLive, they start from the top-left. If you get points from the vendor from this origin, I think you'll have better results. :) Let me know.

I confirmed with the vendor that the XY coordinates are in PT measurement AND it originates from bottom-left. Do I have the option to send a negative value for both the XY coordinates to move them up the document?

Try taking 792 - (y points provided by vendor) * 1.3. Let me know how that works out for you.

Michael, I've tried several different scaling factors and it just is not going to align correctly because the root issue here is the XY origination location. The vendor is originating the XY from bottom-left and eSignLive is top-left. These coordinates will never line up because if you have 2 signature blocks the first (or top) signature will have a larger Y value, so multiplying by 1.3 will just push it further down the page. We are reaching out to another technical contact to discuss. Thank you, Richj

Hey Rich, Can you send me a flattened version of the document and the coordinates for the two signature blocks (through email) so I can do some testing myself? Thanks!