E-sign Portal Display Issue
Wednesday, January 27, 2016 at 02:05amWe had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is?
The technician indicated that the packages were completed and that signers were not receiving expiring e-mails. He suggested I follow up with my development team to see if there were any issues on our SDK code.
Our developer looked into this issue and noted the following:
It appears like there is a package status and package signature status. When all the signatures are done, the package signature status is completed
but the package status doesn't seem to change (or is getting expired anyway?) Should we move the expiration or change the setting on the package
because setting an expiration on the signature might make for a completed package and expired signatures?
Thanks!
Reply to: E-sign Portal Display Issue
Thursday, January 28, 2016 at 04:48amReply to: E-sign Portal Display Issue
Thursday, January 28, 2016 at 10:23amReply to: E-sign Portal Display Issue
Thursday, January 28, 2016 at 10:41am