Signing Completed Email Customization
Wednesday, November 15, 2023 at 04:58amHi all,
Is it possible to customize the email sent out once the signing has been completed (the one with a link to download completed documents'.
We use e-sign for multiple different documents and want each document to have its own email template.
Thanks in advance,
Cameron
Reply to: Signing Completed Email Customization
Wednesday, November 15, 2023 at 11:27amHi Cameron,
Thanks for your post!
The completion email signer received is so called "email.complete". Right now, you can only customize the email template at the account level, that's to say all the documents initiated from your account have to share the same email template.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: Signing Completed Email Customization
Friday, November 17, 2023 at 03:08am@Duo_Liang
Thanks for the reply (again!) :)
On to another question then, is it possible to disable the email.complete from being sent completely, defined in the Apex SDK method we use to create the package? That way we can trigger our own emails based on Case Type using Salesforce Marketing Cloud once the package has been shown as signed.
Thanks,
Cameron
Reply to: Signing Completed Email Customization
Friday, November 17, 2023 at 08:20amHi Cameron,
Yes, email templates can be turned off completely in your account settings, please send your request to [email protected] to arrange this.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer