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I am working through the OneSpan Sign APEX SDK and running the getSessionId() is giving me this result:

OneSpanRESTAPIHelper.OneSpanRestAPIHelperException: Error authenticating to OneSpan: 404 - Not Found - {"messageKey":"error.notFound.userNotFound","technical":"Could not find user with uid 'aXqJ5kBWyi0X'","message":"The specified user cannot be found.","code":404,"name":"Resource Not Found"}

I created the custom setting called Main and used the API key from here: https://sandbox.esignlive.com/a/admin/apiaccess

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We are exploring a solution to display signature blocks utilizing the Apex SDK based on the Signer’s time zone.

We can find documentation on this for Java and .Net SDKs but nothing for Apex. I checked and do not see any “withTimeZoneId()” methods in the Apex SDK. We are currently using the Apex SDK to generate a signing URL in the community portal.

Here is a snippet of the code used to generate the Signing URL. 

ESignPackageCreator pkg = new ESignPackageCreator();

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Hi Duo,

 

We have one scenario in which we have 2 salesforce orgs. For the first org we want to submit the pdf for signature using APEX SDK and in the another org we want to sign the pdf from Salesforce Community page using APEX SDK only.

We want to confirm that we can do this using the same OneSpan Account or we have to create 2 OneSpan accounts for user?

Can we register 2 salesforce orgs to single OneSpan Account?

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We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not do anything.

 

OneSpanAPIObjects.Settings settings= new OneSpanAPIObjects.Settings();

                settings.ceremony = new  OneSpanAPIObjects.CeremonySettings();

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I have a border line case, let's say there are two signers. One signer signs but do not click confirm. How do you find if signer 1 has completed the signature ceremony or not.

 

I reviewed the signature package JSON, Which i get from getPackage call, and there is no difference between "signature done and not confirmed" state and "signature done and confirmed" state.

 

Question, what is the correct way of finding if any signer has completed signing in case of multiple signers.

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Is there a change in updatePackage call for new signing experience. I am able to generate the package and update the package with settings and roles from old signing experience account but same cannot be done with new signer experience account.

I get below error only with new signing experience account where as it does not come with old signing experience account