General Questions

Hello,

In this question I am not looking for any technical details or answers to how to integrate as I am fairly comfortable with our ability to do what is needed.  Instead, I am just looking for someone who might have done this before or someone from OneSpan to look over what we want to do and tell me if the OneSpan Sign SaaS solution will allow this or not and tell us if there will be unforeseen constraints going about it this way.

Background

Hi,

Is there anyway to set the challenge question after all signatures are complete. The scenario i have is one the package is generated and signed we send an email out to the user with a link to download the signed copies those signed copies need to be protected with a challenge question.

Thanks.

Hi,

I have the inPerson package and start the signing from remote sign email, the screenshot is attached. but same package created in different account which is getting different "correct" signing page. I assume this is because of the account setting, but don't know which settings caused it? could you please explain. 

thanks,

Cindy

Hi,

is there a scenario or situation, the document can't be updated (such as re-order, delete, add etc)? 

thanks,

Cindy

Hello Onespan,

I am stuck with the issue for a while and decided to post something here.

I am currently using two documents for signing.

One document is in .pdf format and this works fine.

The second document is in .docx because I need to use mergefield to fill blanks. And then, My program converts it to PDF  then use it in Onespan.

The first document has no problem showing signed fields in browsers like Chrome and Edge.

(Without touching any configuration)

Hey how do i create a URL to send to client after all documents are signed by all parties. This is to give them ability to download package with signed documents in it.

Hello

Instead of using the OneSpan Sign email.complete email to provide a link to the signed documents to each signer, I would like to send a custom email or via a web page.

Is there a way to build this link URL so they can access the signed documents once a package is "complete"?

Hi excuse my ignorance as I am migrating from Adobe Sign and

trying to use the text tags to trigger Signer1 fields in my uploaded document.

I have tried a few iterations of trying to get a Signer1 Signature field recognized after i have uploaded

a pdf with the following tag:

{{esl:Signer1:signature}}

Upon upload to eSignLive when I review the tags in the document there is no Signer1 Signature field showing.

Is my tag wrong? Is this the normal behavior?

Thanks for your help

Hi,

We plan to used signed documents with our custumer.

The document we will use is already signed by one of our managers.

When we use one signed document, the first signature is lost.

DMN

We are installing the OneSpan integration with Laserfiche Cloud and need some technical help.

We are at Step 6:  "Generate Configuration File" (See attached screenshot) and we need to supply the credentials for both OneSpan and Laserfiche.  We have 2 questions: