General Questions

When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button.

Question on Remote Sign, where the signer receives an email. If the signing order is set, is OneSpan supposed to automatically email the next-in-order?

I have a setup with 2 signers. Using the Role index, they are 1 and 2. (I tried 0 and 1 as well.) Signer 1 receives an email. They complete the signing. 

Dashboard confirms the signing is complete. But last user does not receive an email. Should this happen automatically?

In Sandbox, when I call the API for signing status, it always returns SIGNING_PENDING. 

I have one document with two signers, and one of them has completed signing. I can tell two ways: one there is a green checkmark next to that person in the Dashboard, and two, when I click the link from the email, it tells me signing is complete. 

I have verified I am using the correct/same transaction in all scenarios.

CALL: https://sandbox.esignlive.com/api/packages/FHZcBUuwETEkVf99pbewWlBgA24%3D/signingStatus?signerId=TestEsignersonInsuredSigner

Hi there,

Did you encounter any fishing emails that mimics OneSpan emails? If yes, what kind? And what would your recommendation to identify a fishing email and then to mitigate risk to open fishing email?

In Dynamics CRM, I'm not able to show data from custom entity to the document. I am using conventions for field mapping, but it just shows field name not the data value from Dynamics CRM entity.

In the OneSpan documentation, Account address data is shown in the document. 

https://community.onespan.com/documentation/onespan-sign/guides/connector-guides/developer/using-conventions-field-mappings 

I am not able to bind CRM data with the document. 

Thanks in advance

I am trying to update the text field inside a document in my draft package via post and/or put api for updating the specified document. The response is coming 200 on sanbox but wheneve I tried to change the value of the text field, it is not changing at all. 

How can we populate the value from database and use it in the text field area ? Our main requirement is to fetch the data from database and use this value to prepopulate in the text field section ? I have tried these two endpoint but it is not working. 

Hi,

Is it possible to get approval id for the signer without API call? as API call required API key, and we don't want to expose the API key. 

As in on-prem v11.25, once launching the signing ceremony via token, there is signer approval id included in the response, but seems not from SaaS.

thanks,

Cindy

Hi there,

I know that OneSpan has a feature to manage document workflow in a single transaction, meaning to adjust the sequence of signing multiple document within single transaction.

On OneSpan Sign, if I am a delegate for a user and I decide to sign a form on behalf of the user, who's name appears on the form signature?  Is it my name or the user I am delegate to?

Hi folks,

I am curious in case I create a transaction that comprises multiple documents and to be forwarded to multiple signers(recipients) what option do I have for the following case"

• To set a specific order of signing of the documents while it should comprise condition, for example, if the first document has not been signed you cannot continue with the next one. In other words, each subsequent document is contingent on the previously signed one.

Thanks