Is there any way to get the password to unlock a file that has been signed in OneSpan? Our users sometimes need to edit the document in Adobe after it has been signed. I have seen a couple other similar questions here, but no definitive answer on whether or not that is possible.
Guys,
With the new FromFile aspect of things, is it possible to have 2 captures on one document? Can I have one fromfile capture and then one capture that is loaded from the handdrawn element?
How frequently are the in-app reports updated? Both Transaction Reports & Account Reports.
Is there documentation about this?
Hi, in my paper process, I a have terms and conditions pamphlet I hand out after some signings.
What is the best way to make this same information available for my electronic signers? I do not want a large PDF that I need to attach to every signing ceremony nor do I want my signer think they need to review it prior to signing. I only have terms and conditions for some signing ceremonies, not all of them.
Thanks
I cannot seem to be able to get anyone to speak with me about the Virtual Room. Help please.
Hello folks.
We have made a fairly innocuous change to a PDF template agreement, just the text of an address, however when rendering this on the e-signature page of our application instead of the new text, we get some strange garbled capitalised text. Looks a bit like this:
Can anyone think what we have done, other than changing the address, that would cause this?
Hello I have one question, for the designer session the package Id that we need must be from the Transaction for a Sender, or it can be a package id from a normal transaction.
Hi,
Recently, I tried us copy-tool v1.6.0 copy layouts from on-prem to CA sandbox account, and I got error (see attachment), any idea?
but it's successful to copy template between on-prem and CA sandbox.
thanks,
Cindy
Good day,
Our users are about to create a new group, and they want to validate, verify, re-use or modify the default.consent.document from a previous team.
Hi, I have a Issue with one of the customers. can you help me? thanks!