General Questions

Is there a way to configure OneSpan Sign to email field values from packages created from a template?

Generate multiple transaction through button click in Salesforce

How to attach a transaction with custom object in Salesforce

Does OneSpan supports below use case

Basically the email to e-sign would go to an intermediary and allow them to route to the actual Client to sign without disclosing the email address.

Hi,

I got the below error when configuring document visibility, could you please help me to understand what it means? and what could be wrong in my request?

[400, Bad Request]. Optional details: {\"messageKey\":\"error.validation.document.visibility.documentInvisibleToSigner\",\"parameters\":{\"userUid\":\"Primary01\",\"documentName\":\"docE\"},\"message\":\"The document cannot be hidden from the recipient because the recipient has signatures on the document.\",\"code\":400,\"name\":\"Validation Error\"}"

thanks,

Cindy

Is it possible to transfer templates in OneSpan?

I know we can share out templates when they are created, but what if we have someone that has a lot of templates that everyone uses, and they decide to retire next week.  

Is it possible to transfer all of their templates?  The account needs to be closed but re-creating the templates would be a headache that will eventually come up again at some point.

Is it something that OneSpan support can help with?

Is there any concept of Groups to manage users under company account ? Or something like subaccounts?

What is location of OneSpan Data Servers?

Looking to figure out if there is documentation or a reference to the maximum number of signers/recipients one can have in any given document. 

Hi guys, 

Our user said they need a stamp to say a tamper-proof seal is contained within the document.

Can I get support for this feature? Please check the attached file.

Thanks,

Melissa. 

I am trying to find documentation on we can create fields on a PDF that OSS can anchor to.  I have Adobe Acrobat CC and can add text fields to a PDF file.  I am trying to anchor to the field by the name I gave those text fields and it doesn't appear the OSS can find them.  Am I adding these fields to the PDF incorrectly? 

I am trying to anchor via the Salesforce management package and the APEX SDK, with no luck.