General Questions

Hi guys,

Literally, How the Sender cancels a pending e-signature package?

https://community.onespan.com/documentation/onespan-identity-verification/guides/web-service-guide/developer/cancel-transaction 

I'm trying to refer to the guide above, but I don't know how to apply it to the screen. Also, can send a notification email to the receiver that the transaction has been canceled when it is canceled?

Some of our clients are asking to include arbitrary documents to the package that are not intended to be signed but are just for review. While I know this is possible, I am concerned that our http posts may get so large we bump into http timeouts. Do you have any advice on the maximum realistic package size for upload?

Thanks

Hey guys,

Is it possible to automatically match the timestamp of an Ink-it report (evidence summary) with the signer's time zone?

I would like to sign off on all paperwork sent out by all our senders.  Is there a way to assign myself or a group a specific role so that when I place that tag on a pdf document I will always be the one assigned that field?

Hi,

I read the website below about naming conversion for document extraction, but I don't see the sample for radio button group, could you please send me the sample?

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/document-extraction#Text2

thanks,

Cindy

I am trying to support the following use case:

1.  Form is sent to a recipient to be completed and signed.

2.  Completed forms is returned to the sender for verification.

3.  Verified forms are sent to a group email address that is monitored by our document retention group.

Looking for a solution for step 3.  Is there a way to process an additional step in a workflow after the transaction is completed?  I could insert a step 2A. for the sender to sign again once the form is verified, but this is not optimal.

Hello, I want to disable the email notification to an specific signer, I already try this

Have just started experimenting with conditional logic on forms and am hoping that someone has a good solution.  

Wanting to do validation on paired sets of check boxes (Yes/No).  Want to ensure that one and only one of the two check boxes are selected.  Any advice on how to set up the conditions to enforce this?

Hi, If we have a pool of senders is it possible for each of them to be able to fulfill for each other? Is there a group setup that would work in some way. 

Hello,

I need help with an error message relatef to hornetq that we detected  in one of our prod environments. The related package has 5 documents, 4 documents were successfully signed and the last one signing confirmation failed and produced this error.

I appreciate any information to understand the problem. 

There are not similar error message in previous or next days.

Thanks,

Mónica