Hi,
Can you please share some insights on my questions below?
1. Does OneSpan have some geolocationization capabilities?
2. Is there the ability to track where the customer(Signer) was when they registered a transaction?
I am already aware of the following ways:
Hi,
I created the package with signer SMS authentication with phone number, when I asked our admin to search for package details in the back office, they sent me something (see attachment), but there is no phone number logged in the "chaggenges" field which I am expecting. where can I get the package details included in the back office or from db?
"auth" : { "scheme" : "NONE", "challenges" : [ ] },
Hello,
Where can I find Voluntary Product Accessibility Template (VPAT) for OneSpan Sign mobile application and for this software in general?
Thanks!
Hello,
We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this specific case the error indicates a timeout exception.
I have a couple of questions
1 - When this exception occurs it appears that the onespan package sender/creator is notified via an email. here is a sample of the email
"
Hi,
in our current version 11.25, I found for callback event i.e PACKAGE_READY_FOR_COMPLETE, the sessionUser has the account user id information in the request.
{"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_READY_FOR_COMPLETE","sessionUser":"Poil6Eh3Az80","packageId":"waNKnkF9CgKaW0-q3TwuLFJgmT4=","message":null,"documentId":null}
but for PACKAGE_DECLINE, sessionUser contains signer Id who declined the package, and it seems nowhere to indicate the account UID.
Hello!
we need to get date and time when user click to "Accept" 'Electronic disclosure and Signature consent' document.
could you please tell me how to this?
thanks,
Alex
hi,
We installed Esign 7 in a container environment. Backoffice login page came and I managed to login by using default credentials
May be I did st wrong afterwards there and I can’t login any more with the default credentials
What is the way to reset backoffice credentilas ?
thank you
I am testing the use of the JavaSDK in my local environment using my person sandbox API key. It has worked fine with the classic experience, but my organization is moving to NSE and I want to test documents that I create with NSE. Can I convert my sandbox account to the NSE?
The sender only wants to receive an email once the signing process is complete... is this possible to setup ?
Hi,
I have a requirement to upload multiple documents, this has already been acomplish. However is there any way to just sign once, and this automatically signs the rest of the documents?