General Questions

Is there a way to troubleshoot why my callback is not working? I understand that an e-mail is sent out when a failure occurs, but I don't have access to that e-mail box. 1) Can we see callback failures in a dashboard or log files? 2) Can we change the e-mail address that is notified when a callback fails? 3) I'm wondering if the failure is due to SSL connectivity issues. Is there a way to create a truststore and import an SSL certificate? Thanks, Eldee

Hi team, We have few questions from our clients: Is there any event for "Failed Question & Answer Authentication” & “Question & Answer Authentication” or “Signing Session for Signer” ? For these events, JSON file (package file) gets updated, right? What node is being updated for these events? We see in JSON file (Package file) the “updated” node is changed but we are not sure what is updated on that timestamp. How to differentiate each update for all these event which cannot be subscribed but it updates the JSON (package) file. Please share your input! Thanks.

Hi team, Our client was reporting that if they have required radio buttons in their transaction, during Signing Ceremony, it shows warning for each buttons in the group instead of 1 per group. Is this behavior as expected or not? Thanks!

Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!

In the Transactions List on the Live Site I only see 5 Columns listed Transaction name, Recipients, Last Updated, Status and Expiry Date Is it possible to add other Columns and make the sortable? For instance it would be very useful to use the "description" field to put in additional information about the Status of a Package. Also, is it possible to filter the Columns?

Hi Team, I use code to create packages, and when I go to the esign platform, I can not add new documents to the existing In Progress transaction. The code I'm using to create the package is PackageBuilder documentPackageBuilder = PackageBuilder.NewPackageNamed("Test Document Extraction") .WithSettings(DocumentPackageSettingsBuilder.NewDocumentPackageSettings() .WithoutOptOut() // .WithoutLanguageDropDown() .WithoutDecline() // .WithoutDocumentToolbarDownloadBut

Hello, We have a client asking whether we can add a SMART Note that was generated by another system into OneSpan Sign's eVault Manager. Is that possible at the moment?

Hi everyone, I was wondering if there are any constraints on what I configure in the email templates as the "from" email address based on the account owner's or sender's email address domain? We have setup DKIM on an account so we can use our company's domain for our outbound emails. I was wondering are there any restrictions that the from address also need to match that or the sender or account owner email domain.

Hi team, We have a client asking whether the "adding an approver" feature available in OneSpan Sign? Let’s say we have the 1st signer, the 2nd approver, and the 3rd signer. After the 1st signer signed the package, it goes to the 2nd approver, the 2nd approver doesn’t need to sign anything, but only when the 2nd approver make sure the package is right and maybe click a button or trigger an event, the package goes to the 3rd signer for signing. Thanks,

can you please give me some sample where is signer UI applied ? where is sender UI applied? thanks, Cindy