FInky's account

Thanks Duo_Liang, that will work nicely!

Do you know if there is a code snippet to add an "ACTIVE" Sender so I can automate the process in the future?

Thank you for the reply, I have attempted to use SigningStatus pkgStatus = eslClient.GetSigningStatus(packageId, null, null); and got the same results. I may end up using it to reduce bandwidth when polling at the very least.

I will submit a ticket with support so they can take a closer look as it seems that another account that we have does not have this issue.

As for the tip, yes we are using callbacks 99% of the time, but we need something to poll statuses just in the event that callbacks fail to reach us.

Unfortunately we are already using Package_Message in our email templates so may not be able to use this work around, but thank you for the info.

Thank you for the info and confirmation.

Yes, our sender is receiving the email blacklisted notification. We have just had users express concerns if that someone else could attempt to use a blacklisted email a second time and would be not be aware that their "Sent" transaction was never actually sent at all. 

Also in a system to system integration, The "sender" is often a shared sender, so the specific user may not see the email notification.

Do you know if there a status on a transaction or on a signer that could be queried to see if a transaction was not actually "Sent"?

Hi Duo_Liang,

Yes please add my organization's name to the requesting list!

and thanks for the information, this will help us move forward.