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Hello, We are running an on-premise instance of your version 6.5 product. In your release notes you state the following: …
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"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message

Hi, getting the same error, document is correct pdf, can you please check {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened",…

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Hi Team, I am trying create a package with pdf document part of package. I am getting below Error. {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message":"Could not upload PDF document: it contains a syntax error…
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Hi Team,

We are using .net rest api to create transactions. We have one scenario where we are getting error from OSS:

"technical":"EsepCommand failed and no fallback available.","messageKey":"error.internal.default",…

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Can you confirm whether it's 10 or 16 mb limit n the total documents.

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It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue…

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If our account owners are all in Toronto but our senders are across Canada  do you suggest that senders set their own personal profile timezone? 

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Hey there! Im currently using the sandbox, to make prove of concept and im trying to anwser some dooubts. 1 - When passing to a production environment the sandbox is migrated or stays as it is? 2 - When passing to a production…
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Is there a reason why you can't upload TIFF file format?

 

Thanks

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Can some help me out with this error message?  The first signee had no issues but the second signee went to the package a day later to sign and then received an Access Denied.  Is it possible there was some kind of…

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Hi,

I'm having an issue when trying to use the delete feature to permanently delete a package.

Using the Java SDK, I simply execute the following line.

eslClient.getPackageService().deletePackage(new…

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Hi,

I tried to create accessibility transaction in sandbox, and follow the instruction from this link(

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Hi,

1) in our on-prem version, I don't see the authentication for recipient can use KBA, and also I tried in the sandbox, doesn't see it either. Would you please let me know in which version KBA is available and how to use it?…

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Support team says my html template is fine but why is this error showing when an invitation is sent out.

 

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Hi,

I have a scenario for a package with 1 document and 2 signers, only 1 signer required to sign the document.

when this package sent , both of the signers received the activate email (1 signer for signing, and…

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Hi team, We have a client asking whether the "adding an approver" feature available in OneSpan Sign? Let’s say we have the 1st signer, the 2nd approver, and the 3rd signer. After the 1st signer signed the package, it goes to the 2nd…
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Hi , Is it possible to add below controls like textbox in PDF file ? - Check box - Date picker or mask textbox - Radio button Thanks in adv.
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Hello Sir, I have added radio control tag inside the pdf file like below way : §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Ja §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Nee…
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Hi,

We have a use case where an Authorization document will be signed by our client. This authorization document will be used by several other internal members to sign the document again. This can happen after 3 months or…

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Hi, Is it possible to add TextArea like textbox like below way ? {{esl:signer1:textfield:size(150,20)}} Thanks in adv.
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In the Transactions List on the Live Site I only see 5 Columns listed Transaction name, Recipients, Last Updated, Status and Expiry Date Is it possible to add other Columns and make the sortable? For instance it…
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When I add a word document to an esign package it seems to be converted to a PDF as it's uploaded and all of the documents I can download from that point are all in a PDF format. Is it possible to maintain the Word format in the download…
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I have been reviewing the options to customize the look/feel of the signing ceremony here: https://developer.esignlive.com/guides/feature-guides/signing-ceremony-customization/ 1) If you use a command to remove a certain piece, for…
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Hello,

Can you have additional field in the CSV to populate a template.
Would need, first name, title and a dollar amount populate.

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This is probably going to come across as the dumbest question ever. What i am stuck on is basically adding a custom field for the agent to fill in before sending the document to the signer. I can't seem to find the way to do it?? any…