Topic Replies Freshness Views Users
Normal topic
Hello, We are running an on-premise instance of your version 6.5 product. In your release notes you state the following: …
Hot topic
Hi Team, I am trying create a package with pdf document part of package. I am getting below Error. {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message":"Could not upload PDF document: it contains a syntax error…
Normal topic

Hi Team,

We are using .net rest api to create transactions. We have one scenario where we are getting error from OSS:

"technical":"EsepCommand failed and no fallback available.","messageKey":"error.internal.default",…

Normal topic

Can you confirm whether it's 10 or 16 mb limit n the total documents.

Normal topic

It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue…

Normal topic

If our account owners are all in Toronto but our senders are across Canada  do you suggest that senders set their own personal profile timezone? 

Normal topic
Hey there! Im currently using the sandbox, to make prove of concept and im trying to anwser some dooubts. 1 - When passing to a production environment the sandbox is migrated or stays as it is? 2 - When passing to a production…
Normal topic

Is there a reason why you can't upload TIFF file format?

 

Thanks

Normal topic

Can some help me out with this error message?  The first signee had no issues but the second signee went to the package a day later to sign and then received an Access Denied.  Is it possible there was some kind of…

Normal topic

Hi,

I'm having an issue when trying to use the delete feature to permanently delete a package.

Using the Java SDK, I simply execute the following line.

eslClient.getPackageService().deletePackage(new…

Normal topic

Hi,

I tried to create accessibility transaction in sandbox, and follow the instruction from this link(

Normal topic

Hi,

1) in our on-prem version, I don't see the authentication for recipient can use KBA, and also I tried in the sandbox, doesn't see it either. Would you please let me know in which version KBA is available and how to use it?…

Normal topic

Support team says my html template is fine but why is this error showing when an invitation is sent out.

 

Normal topic
Hi team, We have a client asking whether the "adding an approver" feature available in OneSpan Sign? Let’s say we have the 1st signer, the 2nd approver, and the 3rd signer. After the 1st signer signed the package, it goes to the 2nd…
Normal topic
Hi , Is it possible to add below controls like textbox in PDF file ? - Check box - Date picker or mask textbox - Radio button Thanks in adv.
Normal topic
Hello Sir, I have added radio control tag inside the pdf file like below way : §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Ja §-esl:signer1:Radio:Group("opt1")-§ §-esl:signer2:Radio:Group("opt1")-§Nee…
Normal topic
Hi, Is it possible to add TextArea like textbox like below way ? {{esl:signer1:textfield:size(150,20)}} Thanks in adv.
Normal topic
In the Transactions List on the Live Site I only see 5 Columns listed Transaction name, Recipients, Last Updated, Status and Expiry Date Is it possible to add other Columns and make the sortable? For instance it…
Normal topic
When I add a word document to an esign package it seems to be converted to a PDF as it's uploaded and all of the documents I can download from that point are all in a PDF format. Is it possible to maintain the Word format in the download…
Normal topic
I have been reviewing the options to customize the look/feel of the signing ceremony here: https://developer.esignlive.com/guides/feature-guides/signing-ceremony-customization/ 1) If you use a command to remove a certain piece, for…
Normal topic
This is probably going to come across as the dumbest question ever. What i am stuck on is basically adding a custom field for the agent to fill in before sending the document to the signer. I can't seem to find the way to do it?? any…
Normal topic
We have a need to include previously signed forms within an application package that we send to the client. The request is to have a way to insert these signed documents into another PDF. When attempting to do so in Adobe Pro we are…
Normal topic

Hi,

 

Having a little trouble getting an API key so I can start using the product... I signed up for a developer sandbox and got an email with the following instructions.

 

Get started…

Normal topic
Looking for some guidance on how to obtain an API key for the onprem version of onespan. My question is, how do we generate and use the api key? In our lower environment we have a key that our app uses that is not referenced in the UI and…
Normal topic

Hi,

I saved the handwritten signature in the account under "Identity" tab, and in the document, I put a signature with "capture signature' type, but when i signing and click the signature box, the saved signature not applied…