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Signing order of multiple documents in a single bundle

Hi folks,

I am curious in case I create a transaction that comprises multiple documents and to be forwarded to multiple signers(recipients) what option do I have for the following case"

  • To set a specific…
Callback - DOCUMENT_SIGNED not triggered

When using the callback function to listen to DOCUMENT_SIGNED events, I do not receive the event if the user does not click the "Done" button before clicking the "Confirm" button.
Add Signed OneSpan Document to another package
documentcompleted package

Hi,

We have a use case where an Authorization document will be signed by our client. This authorization document will be used by several other internal members to sign the document again. This can happen after 3 months or…
Add document to existing package

I was trying to add a new document to existing package and got the following error

Cannot edit or delete package.","name":"Access Denied"

I serached the forum and found out that the package should be in draft state,…
Document was updated after signing

Hi,

when my client opened the downloaded document in adobe, it is showing the message (see attachment). as of I know, once document is signed for partial&nbsp…
Ability to send 2 DOCX files with a single payload for Text Tag Extraction

Is it possible with text tag extraction to send two PDF documents with the payload? If so, can you share an example - we are not finding any examples? We are using the OSS ReST API to send payload data.
Field Setting to make input required

Hi there. I'm trying to make a textfield required. I see that I can do this when I'm about to send a transaction (see screenshot).

Is there a parameter I can include in the textfield in my document so that this field is…
Template and Layout Copy Tool

I downloaded the copy tool then made the mistake of setting it to be opened with Acrobat. What should it be opened with? I have downloaded the JRE environment. 

I have used this tool several times but this is a new laptop…
One Span Email Customisation
#email

Hi Team,

I am using OneSpan sign in CPQ for our client and client requirement is they want to customize email which getting when document is send for signature.Is there any way to cutomize OneSpan Email or Disable One Span…
How to send multiple document using API when creating the package
Hi, How to send multiple document using API when creating the package? Thanks in Adv.
SMS cell length

When I create package via SDK, I got between errors:

1; when I set sms cellphone=64939837

"Create Package failed. E-SignLive Error: Could not create a new package in one-step Exception: HTTP POST on URI

decline email with 'go to transaction'

Hi,

When I receive an email informing me that a signer has declined or opted out, it includes the link to the transaction.  When I follow that link, if I was already logged in to the…
emailDocumentsAndEvidenceSummary

Hi,

I'd like to know how this setting works:

in the settings.feature, if I set "emailDocumentsAndEvidenceSummary" = true, what will happen?

 

thanks,
Cindy
blacklist

How does someone get on the blacklist and how to you get them off, this is causing major issues for our business.  How do I get a list of email addresses that are on the blacklist.

 
Limit on Q&A/challenge response questions
validation

Is there a limit on the number of questions that can be presented for validation. The code examples use two Q&As and the UI has a limit of two. Does the API have the same limit?
sender onbehalf in sender UI

Hi,

I am a bit confused about  “Delegation” scenario vs sender onbehalf owner scenario, are those 2 different thing? 
Document visibility in sender UI

Hi,

Is Document visibility available in sender UI?

 

thanks,

Cindy

 
Delete layout from backoffice

Hi,

is there any way to delete the layout from backoffice?

 

thanks,

Cindy

 
can not upload the document

Hi,

I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.

 
Callback event
callback listener event notifications

Hi,

Application listener (callback URL) is not available when OSS triggers callback event upon completion of the transaction.

1. What happens to the requests that were completed at OSS end but not posted to…
Email reminders

Hi Team,

How to set email reminder parameters while creating JSON request?

Below parameters we are using to set expiry option at the time of Transaction creation.

1. DefaultTimeBasedExpiry

2…
Package Delete/Recreate vs Update

I was a bit surprised to find the PackageService.updatePackage only updates package-level properties and does not deal with the complexities of adding/removing/updating the signers and documents. Given that, I am wondering if it would…
REST API - JSON request format

Hi Team,

 

Can you please help us to prepare the JSON request for below data. We are using REST API with .NET.

Please find attached document for the details.

 

Thanks,

…
barcode

Is it possible to have a bar code placed on the evidence summary document?
OTP Triggering before the user clicks the link from email

Hi ,

We are using our own twilio to send SMS. Once the User clicks on the link from email , onespan will call the Callback url configured in account settings with the OTP. And we inturn ,send it to the users by our Twilio…