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If a OneSpan Sign package has 3 documents to sign, does the event notification send one message to cover all three documents or does it send 3 messages with different Document Ids?

I am hoping that it sends a notification for…

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We're trying to implement OneSpan Sign, but in the process of using Apex SDK, we noticed that Callback Event Notifications are not getting created for the transaction. If we create the transaction manually in Salesforce, event…

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We are generating a form with two fields that are intended for write back. We are able to populate these fields and they are appearing on the document after the users signs.  The file on the OSS server has the document with the…

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Does the SDK provide a method to get a link to download the final document from OneSpan's servers? I cannot find it. Thanks!

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Hello, I am not sure if this is an issue with the APEX SDK, REST API, or bug in eSignLive. We are using the APEX SDK to create the package + documents in one call from a custom Salesforce page. Our signature blocks are built in 2 parts: a…
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We are embedding the designer in an iframe.  After the user clicks "Send to Sign" the package moves to in-progress status. We prevent OneSpan from sending the message; rather we send the URL via Salesforce.  What is the best…

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I am using the APEX SDK to create a package, add a document and signers and then send. I receive an email to sign the document and it works great. 

Can I use getSignerURL to send the email from Salesforce as an…

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We are consuming one span esign api from pega. The package creation is failing with the below reason

Message: Cannot send package without approvals.

Message key: error.validation.sendPackage.noApprovals

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Hi, I am using APEX SDK. While using create Package , i am getting below error: ESignLiveRESTAPIHelper.ESignLiveRestAPIHelperException: Error creating eSignLive package: 401 - Unauthorized - {"entity":null,"messageKey":"error…
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Hi,

I am using the sample code for creating a transaction but getting an error - 

Bad Request - {"messageKey":"error.validation.invalidParameters","technical":"Unexpected Content-Disposition value for parameter …

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I am connected in production Salesforce to a Sandbox trial account. I keep getting this error if I try click 'New' to create a new package or template in the eSignlive App. I can create a new Convention without issues, though. I have tried…
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Hi,

I am working on cpq,and my requirement is to use quote fields in one span document so please help me to get it.

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Hi , I have created package and adding document from Salesforce. The document is in Spanish language. But i am getting below error: Line: 683, Column: 1 ESignLiveRESTAPIHelper.ESignLiveRestAPIHelperException: Error creating eSignLive…
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We are grouping multiple forms into a package that will often have multiple signers.  Are there some considerations for handling when a signer declines to sign one of the forms? It appears that declines the entire package.  Is…

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We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not…

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We want to have configured branding for two accounts so thinking to have separate accounts. 

Question is :

  1. Can we configure two account API Keys in salesforce,
  2. If yes, how can we do that?…
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We have a template in eSign which uses custom label to populate values in the document with signer information e.g signer DOB, SSN. Currently our user use bulk file upload feature to create multiple packages for each signer in the One…

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Using Apex SDK i am trying to create package with pdf file/document and send it to esignlive server After this I am trying to do something ..... request.setEndpoint('https://sandbox.esignlive.com/api/packages/' + pkgID + '/documents…
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Hi Team,

I am new to OneSpan and start working on the Apex SDK. I have gone through the SDK documentation but I am not able to find out how we can attach the signed document to the record or package can be assigned to the…

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I am trying to create one span transaction with package using Apex SDK. But I am receiving this error. I have a placeholder role as "Placeholder1" which I am replacing with a signer in the transaction. When I send the package to One…

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I have a border line case, let's say there are two signers. One signer signs but do not click confirm. How do you find if signer 1 has completed the signature ceremony or not.

 

I reviewed the signature package…

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I am using Apex SDK for one of our project in Salesforce and it does work while uploading document binaries. However, randomly on certain times it creates a validation error. This error has something to do with emails because by changing…
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Hi Team,

 

I am working with Apex SDK and I have one requirement to sign the document from salesforce interface i.e. In-Person Signing.

Can you please let us know that it is possible through APEX SDK?<…

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One last question. I have installed the SDK in my org and put together a small bit of code to create a simple package as shown by Rob in this post: https://developer.esignlive.com/forums/topic/creating-a-package/ However, it appears that…
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For this form, we are seeing an unusual behavior.  Prior to signing, the values in a label field are appearing in a different format than after signature.  The line breaks are not being recognized before signing.

See…