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We allow users to click a sign button on a page that expires rather quickly (2 minutes) and it opens OneSpan in an external browser tab. Does OneSpan have a feature to ping an endpoint during the signing ceremony to keep the…

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Hi all,

Is it possible to customize the email sent out once the signing has been completed (the one with a link to download completed documents'. 

We use e-sign for multiple different documents and want each…

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Are we able to merge data onto a document and also set it as "accept only"? 

I am following this blog post but wondering if we can stamp the fields on the document with values too: https://www.onespan.com/blog…

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We're trying to generate the package using template. Templates are created in sandbox.esignlive.com. While generating the package we're receiving below exception, OneSpanRESTAPIHelper.OneSpanRestAPIHelperException:…

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One last question. I have installed the SDK in my org and put together a small bit of code to create a simple package as shown by Rob in this post: https://developer.esignlive.com/forums/topic/creating-a-package/ However, it appears that…
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We are consuming one span esign api from pega. The package creation is failing with the below reason

Message: Cannot send package without approvals.

Message key: error.validation.sendPackage.noApprovals

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We want to have configured branding for two accounts so thinking to have separate accounts. 

Question is :

  1. Can we configure two account API Keys in salesforce,
  2. If yes, how can we do that?…
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I have a border line case, let's say there are two signers. One signer signs but do not click confirm. How do you find if signer 1 has completed the signature ceremony or not.

 

I reviewed the signature package…

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We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not…

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We are using the APEX SDK plus OSS event notifications to manage our signing ceremonies. Salesforce sends out all emails to the signers with the OSS url.   However, we have a use case where a document has 4 signers and the last…

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Transaction is being created in One Span through apex but transactions are not being created in Salesforce. What's the process to create the transaction in Salesforce?

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I have a few questions about the authentication pattern for the APEX SDK. I think I know the answers but I'd like confirmation:

  • What is the life time of an API key?
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Hi,

I am using the sample code for creating a transaction but getting an error - 

Bad Request - {"messageKey":"error.validation.invalidParameters","technical":"Unexpected Content-Disposition value for parameter …

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Any thoughts on why message is null? I entered text on the decline to sign.  I received the decline event notification.

Event:

11:05:02:031 USER_DEBUG [16]|DEBUG|ossCallback: OSSCallback:[documentId=null,…

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I am trying to debug an issue with injecting data via Apex SDK into a merge field to a specific PDF form and it's failing. It is working on other forms we have.  Are there some known incompatibilities with certain types of PDF…

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I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.validation.createProcess…

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I am working on a solution to create a package containing a single document.

When I use a .pdf file, this works fine - the document is sent; a signing URL is generated and I can sign.

When I try to use a .docx file,…

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We were successfully sending transactions and documents to OneSpan until the start of this week when we started receiving the below error. I have also put the invoking code below, it is based on the Apex SDK. It's a weird error as this…

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I am using a template inside OneSpan to create the package. The template is set up for 2 signers but I would like to remove the second signer using the apex class if there's not one.

I am able to create the roles for both…

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I am getting the following error. I'm using the code in a Salesforce Flow. This works perfectly in the first sandbox. But I'm beginning to move this to production and something is not working. I've spent about 4 hours trying to figure…

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I'm wondering if the APEX SDK has the ability to create a sender. I see that some of the other SDKs can.

 

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/managing…

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I have the code working that sets the "sender" when the package is not in-person. But this code doesn't seem to work with in-person. All the in-person packages shows me (account owner) as the owner even when I set a different user as…

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Hi, We are a use case where we need to merge fields from related contact object into the document before sending it for signing. It was possible using conventions by adding a field mapping. However, through the APEX SDK, I do not find any…
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Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases.

We are using a text tag to capture signer's tax number : {{esl_TaxNumber:Signer1:textfield:value(""),size(160…