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Any thoughts on why message is null? I entered text on the decline to sign.  I received the decline event notification.

Event:

11:05:02:031 USER_DEBUG [16]|DEBUG|ossCallback: OSSCallback:[documentId=null,…

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Hi, We are a use case where we need to merge fields from related contact object into the document before sending it for signing. It was possible using conventions by adding a field mapping. However, through the APEX SDK, I do not find any…
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We are using Apex SDK to create transaction in OneSpan, we aren't using OneSpan Salesforce Connector. We have API key for authentication. When the user create transactions in OneSpan from SF, sender is always OneSpan's user attached to…

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I think this is an easy one as I think I am misunderstanding something fundamental.  How can I make a field editable?

This is populating the value correctly, but I want the signer to have the ability to adjust it:

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Hi all,

How can I make a checkbox field required so that a client must mark this as TRUE (as well as doing the normal digital signature)?

Thanks in advance

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I am using the apex sdk with language='fr' option on the package, email to the signers comes in french but upon clicking the link where it takes you to the login page, it always shows in English. 

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Our imaging team is complaining about the OneSpan documents that they are receiving:

"Is there any way to disable the secure feature of Saleforce’s e-Signed documents? 
 
We have been experiencing…

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For this form, we are seeing an unusual behavior.  Prior to signing, the values in a label field are appearing in a different format than after signature.  The line breaks are not being recognized before signing.

See…

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One last question. I have installed the SDK in my org and put together a small bit of code to create a simple package as shown by Rob in this post: https://developer.esignlive.com/forums/topic/creating-a-package/ However, it appears that…
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Hi Team,

 

I am working with Apex SDK and I have one requirement to sign the document from salesforce interface i.e. In-Person Signing.

Can you please let us know that it is possible through APEX SDK?<…

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I am using Apex SDK for one of our project in Salesforce and it does work while uploading document binaries. However, randomly on certain times it creates a validation error. This error has something to do with emails because by changing…
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I have a border line case, let's say there are two signers. One signer signs but do not click confirm. How do you find if signer 1 has completed the signature ceremony or not.

 

I reviewed the signature package…

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I am trying to create one span transaction with package using Apex SDK. But I am receiving this error. I have a placeholder role as "Placeholder1" which I am replacing with a signer in the transaction. When I send the package to One…

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Hi Team,

I am new to OneSpan and start working on the Apex SDK. I have gone through the SDK documentation but I am not able to find out how we can attach the signed document to the record or package can be assigned to the…

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Using Apex SDK i am trying to create package with pdf file/document and send it to esignlive server After this I am trying to do something ..... request.setEndpoint('https://sandbox.esignlive.com/api/packages/' + pkgID + '/documents…
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We have a template in eSign which uses custom label to populate values in the document with signer information e.g signer DOB, SSN. Currently our user use bulk file upload feature to create multiple packages for each signer in the One…

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We want to have configured branding for two accounts so thinking to have separate accounts. 

Question is :

  1. Can we configure two account API Keys in salesforce,
  2. If yes, how can we do that?…
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We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not…

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We are grouping multiple forms into a package that will often have multiple signers.  Are there some considerations for handling when a signer declines to sign one of the forms? It appears that declines the entire package.  Is…

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Hi , I have created package and adding document from Salesforce. The document is in Spanish language. But i am getting below error: Line: 683, Column: 1 ESignLiveRESTAPIHelper.ESignLiveRestAPIHelperException: Error creating eSignLive…
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Hi,

I am working on cpq,and my requirement is to use quote fields in one span document so please help me to get it.

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I am connected in production Salesforce to a Sandbox trial account. I keep getting this error if I try click 'New' to create a new package or template in the eSignlive App. I can create a new Convention without issues, though. I have tried…
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Hi,

I am using the sample code for creating a transaction but getting an error - 

Bad Request - {"messageKey":"error.validation.invalidParameters","technical":"Unexpected Content-Disposition value for parameter …

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Hi, I am using APEX SDK. While using create Package , i am getting below error: ESignLiveRESTAPIHelper.ESignLiveRestAPIHelperException: Error creating eSignLive package: 401 - Unauthorized - {"entity":null,"messageKey":"error…
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We are consuming one span esign api from pega. The package creation is failing with the below reason

Message: Cannot send package without approvals.

Message key: error.validation.sendPackage.noApprovals