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As the title asks:   I'm working on an in-person signing flow where all signers will be on the same device, and am embedding the signing ceremony in an iFrame.  For aesthetics and ease of control, I want to get rid of the…

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Hi I have been playing with embedded signing URL generations lately and originally learned from this blog post that " Once you’ve…
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HI everyone during my integration I got stuck with this error> I wanted to create a package upload a file and add signatories.
{
  "messageKey": "error.validation.package.wrongNumberOfFiles",
  "technical": "Number of uploaded files…
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Hi ! I'm trying to update a package and replace the pdf document in it, but I get this error : Unable to update package settings. Exception: Le serveur distant a retourné une erreur : (403) Interdit. HTTP PUT on URI https://sandbox…
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Hi. I have just started working with the API and the .NET SDK, because I wasn't able to add another signer from the sandbox WEB UI to a recently created transaction. This just occurs when one or more of the recipients have already signed…
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Hi, I am trying to get a signing url for a package and get this error: Could not get a signing url. Exception: Unexpected character encountered while parsing value: <. Path '', line 0, position 0. Unexpected character encountered while…
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Hello team I am getting following error while trying to utilize create package one step functionality exposed. "Could not create a new package one step. Exception: The remote server returned an error: (500) Internal Server Error. HTTP…
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When calling the following register function :
EslClient eslClient = new EslClient(apikey, apiUrl);
eslClient.EventNotificationService.Register(
                EventNotificationConfigBuilder.NewEventNotificationConfig(callBackUrl)
 …
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I'm trying to load the classic Ui designer view in an iFrame. I have changed the way I'm creating the package to include a sender account. Below is the code I'm using to create the sender account and the package.
  string…
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We have integrated with OneSpan using your .Net SDK (version 11.12.0.0 ).  We are experiencing a scenario where we have a transaction has 1 document, 1 recipient and 1 attachment request.  The document is…

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I am working on a project where we will submit documents to ESign Live from our electronic document storage system. Whenever the primary application stores the documents electronically, it automatically protects the PDF document from…
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Team We are experiencing intermittent issue while adding document to existing package. Please let us know why this could happen. For reference i will put in package on which we faced this exception. Upon retry, this is not happening. …
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Error message: Could not create a new package. Exception: Object reference not set to an instance of an object. at Silanis.ESL.SDK.Services.PackageService.CreatePackage(Package package) at Silanis.ESL.SDK.EslClient.CreatePackage…
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Hi , I'm getting this error only on my TEST server , works fine on my local machine. Could you please advise ? Database Exception Could not create a new package. Exception: Object reference not set to an instance of an object.System…
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Hello, I am getting this error while generating eSign: Could not create a new package one step. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://sandbox.e-signlive.ca/api/packages. Optional…
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Hi,

I am testing the field_validators_c#.cs code from your website but I am getting an error: {"Could not create a new package. Exception: Unexpected character encountered while parsing value: <. Path '', line 1, position 1…

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Hello,

The OneSpan Role Permission under the Transaction category 'transaction.access_other_users_transactions' (Manage users’ transactions, templates, layouts (API)) <…

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We keep the byte info of a PDF in our database (BLOB). If I create packages with PDF's that are 1-2 pages I have no issues, but we have a PDF that has 7 pages and when we try to create a package with the larger PDF we get this error using…
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Is it possible to Save the signature to database.? My requirement is that in one of the webpage(MVC C#) i need to sign and save the signature to database.

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I am trying to implement Esign Designer view using below link,
https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/designer

I am trying to use the designer in using your .NET SDK

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Hi there, 

 Below is my code to generate the package.  I am receiving an email with pdf document for esignature,every thing looks good except I'm not seeing any place to click and sign not sure if I am missing…

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Is there a way to get notifications from eSignLive when certain events happen? For example, if we send out a document for signature and the person signs or declines the package, is there a way to receive notifications about this so our…
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We are facing issue with the TextAnchor visibility issue in the PDF’s on Signing Date field. We are using eSignLive API to add tags and signers and sending the request in JSON format. In below example of request json sent to eSignLive…
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Hi Duo, From last two days we are facing issue while first signer complete the signing. The continue button on eSignLive top menu which was redirection to our portal for further signing process is not visible. We don’t see the Continue…
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Hello, We are using eSignLive API and sending the documents as impersonate where we are sending the landing url. Each time the user completes the signing on eSignLive portal it redirect the user to landing url and we received a next…