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Hi,

After document is loaded in Iframe, upon clicking the Sign button, I see a JS error in the console coming from the file CapsigSignatureButton.js.   screen attached.

This was working previously,

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Hi.  Can you tell me if it is possible to change a template document name for a new transaction, and if so how this can be done?

e.g.

            Form form = new Form("FormName");<…

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HI everyone during my integration I got stuck with this error> I wanted to create a package upload a file and add signatories.
{
  "messageKey": "error.validation.package.wrongNumberOfFiles",
  "technical": "Number of uploaded files…
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we have our application as front end to eSignLive system. we use SDK 11 to interact with eSignLive. i'm trying to see signing ceremony in correct application culture. During user creation I have set user language like this if (ci…
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I am playing around with asking signers to answer questions before signing the application to add some fraud mitigation. I added the following: var packageBuilder = PackageBuilder.NewPackageNamed(signingPackage.Name) …
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Hi,

Is there a complete list of possible error codes from package creation using .NET SDK available for reference?

Thanks

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Is there a table of valid timezone id's that the SDK will accept when creating a new package? We're currently trying with:
 

.WithTimezoneId("America/New_York"); //EST

 

However the package…

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If I create a package with a signer that is assigned no signing blocks, that singer's status is SIGNER_COMPLETE. This is good, as it lets me know that signer is a reviewer and has nothing that needs to be signed.

But if I…

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Guys,

I sent a support ticket in on this topic but I haven't heard anything from them. I've noticed that the custom logo I am sending in the package creation json is not being set. It does not throw any errors or anything…

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Hi guys,

 

We’re using the Silanis.ESL.SDK implementation of your API services and a big part of the services are…

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Hello,

I am trying to hide the left menu showing the documents as you can see my attached pic. but can not do it using the OneSpan Dll 11.43.

Can you please help me?

Thanks Nehme

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I'm creating an application to get all packages for an account with a date range. I'm using the following call Page completed_packages = eslClient.PackageService.GetUpdatedPackagesWithinDateRange(DocumentPackageStatus…
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The Creating a Callback Notification Listener guide says I have put a callback URL. Is there a way to test the integration of Event callbacks in a local environment?

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I'm trying to create a package that has a condition where two fields need to be marked as required if one of two (out of five) radio buttons are selected.

I've tried two ways:

FieldConditionBuilder.NewFieldCondition(…

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Hello,

We are trying to sign document using API api/packages/{packageId}/documents/signed_documents and passing "handdrawn" string in request body.

We are using CAPTURE subtype while creating package as our…

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Hi 

I want to retrieve api key, flow is as 

I have many accounts and for document 1 I will use account 1, for document 2 I will use another account 2. 
using C# code I will send document 1…

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Hi, 

I want to retrieve a onespan users api key to use the template that user has and if any documents were added to the template then would like to retrieve those documents too.

I am using .net sdk for this…

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Hi, i'm gettin this error message "OneSpanSign.Sdk.OssException: 'No Role found for signer email ", creating a package, this is the code that i'm using, thanks for the help.

 String API_KEY = "dzkxxxljQw==";

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Hi, I am getting the exception. Exception "Could not create a new package one step: Object reference not set to an instance of an object". I am on .NET version 4.7 and Newtonsoft 12. On debugging I can see that the error occurs in the…
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Hi, 

I am using text tag extraction feature and adding signer dynamically and without adding approval code was working fine. But now it is breaking and throwing error  Could not send the package…

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Hi,

I am trying to retrieve the signer authentication token to build the SignInUrl to be used in Iframe in our application, which we are working on. 

I am trying to use the approach of creating…

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Hi Team,

I am trying to create a transaction. I am the account owner. I am adding 'X as a signer, but when I retrieve the transactions, I am also added as one of the signers in it.

Is there any way to exclude …

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Hi Team,

I am trying to fetch a list of transactions that should include the received transaction from other senders which requires the signing.

Unfortunately, I don't see the transactions which are sent by others…

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Hi friends,

I have an issue with signing data from the web interface. DatePicker fails on open and I can`t select date.
Javascript error "TypeError: Cannot read properties of null (reading 'length')";

I using…

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I'm wondering how I can make the text area name "Commentaire" in the pdf filled correctly. The text in the document does not appear correctly and is always on one line. I'm using a code similar to this : var documentBuilder =…