| Topic | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Normal topic
Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2). only certain… |
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Normal topic
Hi, I'm getting a noRolesOnApproval error when trying to create a template that uses the document visibility feature. My code is attached. Any idea how I can fix this? Thanks. |
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Normal topic
We seem to be having an issue where we don't seem to pull in any of our recent test files using either the GetPackages or the GetUpdatedPackagesWithinDateRange. We DO get results using those as long as we move the date range… |
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Normal topic
Hi Silanis team-
I have a Sandbox account with notifications disabled.
The way we create packages is one document at a time. We need to "activate" / Send the package after each document is added (we do not know how many total docs we'll… |
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Normal topic
I am responding to certain inbound notification events (i.e. DOCUMENT_SIGNED and SIGNER_COMPLETE) by making outbound calls using the SDK.
For instance, when I get a SIGNER_COMPLETE notification, I make a call out to eSignLive to verify… |
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Normal topic
Is there a setting in the .NET sdk, to remove the "Now Signing as" dropdown.
thx.
Par.
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Normal topic
Guys, I sent a support ticket in on this topic but I haven't heard anything from them. I've noticed that the custom logo I am sending in the package creation json is not being set. It does not throw any errors or anything… |
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Normal topic
eSginLive,
I'm getting an object reference error when executing EslClient.ReportService.DownloadCompletionReport() for certain dates.
The last couple of days I’ve received the following exception using the eSignLive api:
Silanis.ESL… |
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Normal topic
When submitting a document package, can I assign a package ID, document ID, signature ID, and signer ID, or are those values assigned by the e-SignLive system? Thanks. |
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Normal topic
Can you point me to an example that takes an existing template and using the WS API I can get a list of place holder fields?
Thank you |
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Normal topic
Is there a way to change the browser's page title during the signing session? Ours still says OneSpan. We have been successful at making other signing ceremony customizations as part of our integration efforts. We… |
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Normal topic
In my MVC code project testing creating a Package I am trying to add a .WithSignatureStyle and .WithSignatureType. and the SDK says it does not have a definition of neither one in the builder. |
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Normal topic
Hi,
For online integration we are facing the version issue, We are not getting the Current version 10.10.1 from (VersionUtil.getVersion()) in the EslClient.cs. But this works if we modify our code to var CurrentVersion = "10.10.1";
… |
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Normal topic
Hi,
When we integrate Silanis.ESL.SDK with CRM online, we face issue with JsonConvert.DeserializeObject and JsonConvert.SerializeObject . Inside Sililanis.ESl.SDK both Serialize and deserialize is been used but both are not working. Do… |
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Normal topic
When the signing ceremony is in an iFrame on a mobile device in portrait orientation there is a message asking the user to turn their mobile device to a landscape orientation. However, when you do this nothing happens and I don't think the… |
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Normal topic
Hello ,
We are implementing .Net Core WebAPI application to get the notification from OneSpansign once the document is signed using Ngrok as mentioned in the document (https://community.onespan.com… |
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Normal topic
Hello, We're using the .NET SDK for OneSpan Sign. When creating a package, we're receiving a message that we've placed an object (presumably the signature) outside the page boundary. The full error details from the SDK… |
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Normal topic
there is a sdk documentation for events on packages.
I can't see how to fetch user key. Does the key comes as part of json payload?
or you use different method? |
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Normal topic
We have simple 9-page document that we use for transaction for single signer. The pdf is 700KB with no custom fields and just 1 signer defined. However, the call to just this statement
eslClient.createPackage()takes… |
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Hot topic
I'm looking for more information on the expiration date. Can you tell me how the date and time is stored on your end? And then what is checked when the expired callback event is sent?
I would like to set it to expire today, but I get an… |
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Normal topic
Is it possible to change the text "The Package is Complete", that is displayed after signing, using the .NET sdk
See attachment
thx.
Par |
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Normal topic
We receive the following error message if the package is signed by the one individual and not the other when we do a check status call.
Could not get signing status. Exception: The remote server returned an error: (404) Not Found. HTTP… |
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Normal topic
I'm using sandbox.e-signlive.ca.
On this platform I get this behaviour which in my mind is unexpected.
I have created 3 packages. All 3 packages have 2 signers. In firs two cases signer two OPTED_OUT or DECLINED.
Why then when I query… |
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Normal topic
I'm using the SDK to create a package that contains one document to be signed. I want to offer my customer the ability to 'Cancel' a package. Should I use the 'Trash' or the 'Delete Package' method? What are the differences? |
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Normal topic
Hello,
Is there a way to update package builder after package is build? There's no method found in the SDK.
Please advise. Thanks so much.
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