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Hi Team, We have a client reporting that they recently noticed that they are getting two types of status from OneSpan, 'SIGNING_COMPLETED' and 'COMPLETE', when individual signer completes the signing process. Whereas, previously they were…
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Hi All, Hope someone can shed some light on what i am doing wrong. In salesforce apex code I am creating package DateTime dT = System.now(); dT.addDays(7); ESignLiveExamples.createPackageWithDocumentsExample( 'Demo12', true, 'Demo12…
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Hi, does the URL given by https://sandbox.esignlive.com/api/packages/{id}/roles/{id}/signingUrl expire? If so, is it configurable? Thanks, Jimmy
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Hi team, 

We are developing a web application that uses OneSpan Api to authorize transactions. We want to know if is possible to set a signature data with values that we already have stored in our database.

We…

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Hi, I am not getting email bounce notification for wrong email signer in request. This is my post to silanis, please let me know is there anything missing in request. I have checked the email bounce check box in call back events. { …
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Hi What is the difference between the SilanisHeaderGlobalActions.download vs SilanisToolbarOptions.download What setting overrides the other. Thanks Mario
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Hello; I am trying to set up REST API integration for one of my clients. I've gotten as far as: 1) Create The Package 2) Add a Document 3) Create a Signer (Role) 4) Add the Signer I am now trying to send the document to the Signer. …
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Hi, thanks Haris for your input, my next step is to simulate the workflow and working on a POC using SOAPUI ( a freeware I use to test REST services ). The workflow is straight forward: 1. Create a Package and Send the PDF . Read the…
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Hi,

 

when request is placed to OSS for signatory, do both sender and signer need to sign (or signing process will be completed if singer does the signature?)

Thank you!

Naresh

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Guys, Is there a way to create a single label field without having to associate it to a signer/role? Lets say that I want to create a date label that shows up on a document but not have it tied to any specific signer. Is this possible?
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Hello,

I am interested in creating a package with one document, which should be signed by one signer only.
No other signature is required on this document, by another person. 
After the document is…

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Hi Team , As suggested by you we are using single step package creation call where in package creation, doc upload and status sent happens at one go .For this we are using silanis provided java class. This is wrking perfectly fine in all…
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Guys, Is there a way to allow a signer to skip signing a document? If there are three documents, (A,B,C), can Signer A sign A and C and then come back to B?
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Within our OneSpan build, we have chosen to use optional signatures where a document may have more than one section to sign but a customer has a choice which sections they are approving (e.g. service work order). This has been working…

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Guys -

Since we are not sending a document up for a smart note, it's being automatically generated from the data and enote data sections, how do we go about adding one to an existing transaction that is already up in OneSpan?<…

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I'm trying to use SMS authentication for my signers, but I can't figure out how to format this in my JSON. Any ideas?
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We are using the Java REST API to create and send the transactions.  We would like our customer recipients to use SMS authentication for the signing ceremony, but our back office/branch senders will not be using…

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Hi,

We have received some complaints from customers that are not receiving the OTP in their signature process.

We already raised a ticket to OneSpan support with the incident, and they told us that

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Hello,

FYI, I saw a similar question asked in 2016, but I wanted to post this new one to see if there is anything available today or in the roadmap that might help us: 

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We implemented eSign application to get signature only during signing ceremony.When we create package we added static PDF and this static PDF contains all input information.User need to enter signature only(all other inputs are read only)…
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Good day,

I am using postman and have a few routines using the (CA) Sandbox API key and query layouts by email ID, which was working.

I have another routine where I can delete the layout based on the ID copied from…

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Hi there.


What I'm trying to do is specify the sender of a package to be [email protected].  Our main account owner is [email protected]. No matter how I update my JSON, the package sender is still sxxx…

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Hello, I'm currently using the REST API to upload a package. The package has 2 signers and 3 documents. First Document (Requires only Primary Signature) Second Document (Requires only Joint Signature) Third Document (Requires both…
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I'm trying to use the One Span API to create a package from a template. In the list of api calls 

https://community.onespan.com/products/onespan-sign/sandbox#/

I sese

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If the signature ceremony is NOT "inperson", is there a way to specify the order in which the signers receives the doc? For example, if there are Signer A and Signer B, is there a switch to specify that Signer B should receive the package…