REST API | OneSpan Community Platform

Topic	Replies	Freshness	Views	Users
Normal topic Mobile verification for signer SMS issue Hello, I have added signer SMS verification before sign of document. It show SMS sent. but user don't receive any SMS. even if user request SMS while sign, it say SMS sent successfully, but don't get any SMS. Here is the code. There is…	3	5 years 3 months ago	134
Normal topic Mobile signing experience issue Guys, When we view a non required document on a pc or table, it allows the users to arrow past it. When we take that same loan and view it on our mobile phone, the user does not get the ability to arrow past it. They have to either accept…	5	5 years 6 months ago	29
Normal topic Missing Signature Fields in JSON Hi, I've created a layout containing a signature with all available fields (Signing Date, Date, Signer Name, Signer Title, Signer Company, Text Field, Checkbox, List, Radio, Text Area, and Label) using the eSignLive designer screen, but…	2	5 years 7 months ago	48
Normal topic Missing Radio Button field information from api call Guys, I'm hitting the "/packages/" + packageId api call to get the package info and I've noticed that I am not getting all of the field information for the notary approval. I have radio buttons set up for one of…	2	2 years 2 months ago	40
Normal topic missing package details when search package. Hi there, I just start to use this function in our platform, and when I try to fetch all packages' info, I notice the response only contains 1 package details even the "count" value is 2. Could you pls help to check? Thanks a lot in…	3	7 years 9 months ago	17
Normal topic Missing fields jsonapprovalsrest apifields Hello all, Thank you for the good forum, and your help here! I'm trying to integrate our systems with you, and I'm sending a JSON object trying to clone a template with 1 pdf document inside, but by some reason all the fields are not…	12	7 years 11 months ago	116
Normal topic Meaning of provider element role/signers/delivery What is the meaning of the provider element of role/signers/delivery, i.e. when one defines a role, one can specify { "id": "Signer5", "reassign": true, "type": "SIGNER", …	2	4 years 2 months ago	44
Normal topic meaning of ese_document_texttag_extract_needed attribute Hi, We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API. We're not sure why, as the package has…	1	6 years 10 months ago	23
Normal topic Maximum length of package id Hi Is there a maximum length for the package id. Thanks Mario	3	5 years 9 months ago	31
Normal topic Maximum Failure Time Hi team, I would like to know whether we have the capability to extend the max failure time before locking a signer. If possible, what's the REST API? Thanks,	1	5 years 3 months ago	6
Normal topic maximum amount of senders Hey team, Can we obtain the maximum amount of senders on the account using the API/SDK? Thanks in advance!	1	4 years 9 months ago	35
Normal topic mark dates as read-only read onlyactive package We are attempting to make fields read only in our OneSpan package. We are trying to use the API to mark them. We cannot find the way to mark dates read-only. The preference would be to mark them read only using…	1	10 months ago	18
Normal topic Mark as sent but don't want email to be sent sent email not Hi, I'm using the REST apis. Everything is woking fine for creating packages, adding document, signature and textfields and getting the signing url. But when we mark the package as SENT, we do not want esignlive to automatically send an…	3	7 years 11 months ago	17
Normal topic logoUrl property on account object I have been getting some requirements questions recently related to what our options are for customizing the look/feel of the signing ceremony. I've found this documentation - http://docs.esignlive.com/content/c_integrator_s_guide/sdk/k…	3	6 years 8 months ago	13
Normal topic Logo Size Guys, I know we can pass our logo in via the package but what I cannot find is any documentation that tells us a preferred size for the logo. Is there one?	1	5 years 6 months ago	75
Normal topic Logo not being placed on dashboard for notaries Guys, I know this has come up before but I cannot seem to find the topic where it did. I am sending a custom logo for use in in the layout settings, on the package object. All of my signers with the exception of the notary signers are…	5	5 years 6 months ago	13
Normal topic Login to eSignLive via my software Hello, I'll try to explain my problem as clearly as possible. I work in a company who develop a software in 4D (programming langage) We sell this software to different client and we would like to integrate eSignLive in our software (that…	3	6 years 11 months ago	365
Normal topic Locked User Notification Guys - I know that when a document is completely signed, your system will send out a notification that we can capture to do whatever it is we need to do with that information. Is there something similar for when a user locks their…	1	5 years 8 months ago	87
Normal topic Listening for Callback Notifications in Salesforce Environment SalesforceAPIRESTcallbackcallback event notificationemail We are trying to set up a URL to listen for Callback Notifications in salesforce. Following the API documentation here:	3	3 years 3 months ago	246
Normal topic Listener Not Pulling All Completed Docs We recently put in place a listener that is supposed to pull all completed documents as you would expect. The customer is reporting that there are a large number of documents that didn't get pulled from the OSS cloud. They all were…	3	3 years 8 months ago	42
Normal topic List of Documents rest api Hello, How I can get the list of documents for a certain package using rest API call Thanks Nehme	3	2 years 11 months ago	51
Normal topic layout updation by data of system Hi Team, We are able to successfully upload a single document while creating a package . also apply layout on that document which we have create on e-signlive As per or client requirement we need to set the signer on layout and also set…	11	8 years 3 months ago	24	10 + 1
Normal topic Label alignment Guys, I am creating labels and the text appears in the top left corner of the label box. Is there a way to align this so that the text is either the full size of the label or at the very least, in the center of the label box?	2	5 years 5 months ago	33
Normal topic KBA Signer issue So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the…	6	4 years 7 months ago	62
Normal topic KBA failure max tries not being enforced. Signers never get locked We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent…	6	5 years 8 months ago	81	1556 + 1

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