353 results matched your search criteria
Label field format changes after sign
Forum topic
OneSpan Sign
For this form, we are seeing an unusual behavior.  Prior to signing, the values in a label field are appearing in a different format than after signature.  The line breaks are not being recognized before signing.
Multiple signing sessions on same browser
Forum topic
OneSpan Sign
Team, I want to load two signing sessions for two users on the same browser. I have two silanis live urls (https://sandbox.esignlive.com/access?sessionToken=user1SessionToken and https://sandbox.esignlive.com/access?sessionToken=user2SessionToken) and opened in two tabs of the chrome browser.
Pre-verify error - Can't create package with a valid PDF
Forum topic
OneSpan Sign
HelloWe have already looked into all the other discussion regarding this error and nothing really helps. We have customer uploading some PDF that are getting rejected by OneSpan that aren't corrupted, encrytped and don't have NeedAppearances  AccroForm flag.
Problem downloading documents from package with rest API
Forum topic
OneSpan Sign
Hello,  
Getting a "noApprovals" message on this particular PDF document
Forum topic
OneSpan Sign
For testing I have minimized the attached PDF to just have one field, a single pre-labeled signature.
Error while signing the document
Forum topic
OneSpan Sign
Hi After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document : The selected document('s) could not be uploaded. The document('s) might be corrupted or locked.
Signature location
Forum topic
OneSpan Sign
Hi! I am having trouble when placing the signature tab location. Here is my code Signature signHere = SignatureBuilder .SignatureFor(signer.Email) .OnPage(Convert.ToInt32(pageNumber) - 1) .AtPosition(45, 424) .Build(); As you can see , I specify 424 for the Y axis.
Create package API, can we use data field to store some data
Forum topic
OneSpan Sign
Using create package API, Along with creating package, can we use also use data field to store some data. This field value we use in when retrieve the package.
Not able to change transaction name in Draft transaction
Forum topic
OneSpan Sign
Hi, I am not able to change the transaction name in Draft package in the new Sender UI. Steps I did: 1. Create New Transaction with name "transaction 1" 2. Change Transaction name to "transaction 2", pop up appears saying "The transaction has been successfully saved.
Signs Settings missed when putting myself as a signer using a template
Forum topic
OneSpan Sign
Hi, I am trying to create a transaction using a template and when I put myself as one of the signers, the tool displays a message saying that the signature settings for the signer will be removed (see the attached image).