270 results matched your search criteria
Forum topic
OneSpan Sign
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available. Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue.
Please kindly advise on this issue.
Forum topic
OneSpan Sign
In the application we have users and organizations. A user can be a member of an organization. The use cases for signing are as follows:
1) An individual user has a required signature field
Forum topic
OneSpan Sign
Duo,Has anything changed with the process of changing the notary on a package? We are now not able to change the Notary at all on any of our Notary packages. Also, just fyi, this happens when trying to use a notary that is within the senders account.
Forum topic
OneSpan Sign
Hi,
I don't understand the difference between roles and approvals?
Forum topic
OneSpan Sign
I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons.
Forum topic
OneSpan Sign
Hi,
I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.
Forum topic
OneSpan Sign
Hi Moshiur
The customer had Laserfiche connected to the wrong account. We are establishing a new account. Do they have to do the install all over again?
Forum topic
OneSpan Sign
Hello,
I have added signer SMS verification before sign of document. It show SMS sent. but user don't receive any SMS. even if user request SMS while sign, it say SMS sent successfully, but don't get any SMS. Here is the code. There is line of array for SMS.
Forum topic
OneSpan Sign
Hi team,
I just found out that
CompletionReport sdkCompletionReport = eslClient.getReportService().downloadCompletionReport(PackageStatus.DRAFT, from, to);
only returns 100 results, so it's less meaningful in our process.
Is there any way to get the complete list of packages of a