Forums

We're using OneSpanSDK to generate e-signatures for clients, we're maybe generating ~800 per day. Every now and again a client will receive an

Unauthorized Access
Failed to validate token.

Error message. They seem to be random, and not very frequent, but due to the use-case, we need these to work straight away due to clients being in walk-in-centers and not always having emails we can email out a new link to.

Any suggestions why this may happen?
Thank you in advance.

Forums

Reading these two documents:

https://www.onespan.com/blog/onespan-sign-developers-consent-document-vs-default-consent-part1

https://www.onespan.com/blog/onespan-sign-developers-consent-document-vs-default-consent-part-2

 

Is it possible to upload the disclosure agreement as part of the package creation via the API?

Forums

For attachments that are uploaded, how can I get the file extension (PDF, jpg, tif, etc...)? I only see these attributes on OneSpanAPIOjbects.AttachmentRequirement:

            this.data = data;
            this.description = description;
            this.id = id;
            this.name = name;
            this.required = required;
            this.comment = comment;

Forums

Is it possible to modify the text on the initial "Go to Uploads" button that appears during a ceremony requiring a file upload?  Or is it possible to modify the text that says "There are pending uploads"?

We'd love to modify it to something specific like "Upload your drivers license" etc.

We know we can modify the title and description on the next screen where the upload occurs.

See screenshot.