General Questions

How does this template get generated in French if all we input is the users email address?

Hi,

Does OneSpanSign support both Pascal and Camel casing?

if no, can you pls share what does it support

Thanks

Naresh

You do have a 2021 enhancement request that is on your priority list to increase the MB size.  however in the meantime we are having issues with the ES not being emailed.  We've sent out numerous communications to tell our users to always use their Dashboard. 

We were going to modify the email.complete to add a section for the sender but because this email also goes to the signer that is not an option.

Any suggestions on how to get something in the face of our Senders about always using their dashboard to download the ES?

Hello,

We are witnessing an issue with Document upload with large document sizes. I wanted to know what the limitations are of the platform. 

The size of the document we tried to upload is 162 pages and it is 2.1 MB. We also receive a 500 error upload package creation stating the documents could not be upload.

I also looked on the site and couldn't find anything in terms of document size limits. I did find one other forum post that spoke about this but the link in the reply was broken. 

Hope to hear back soon!

Thanks guys!

Hi,

I am discussing with my corporate security to allow our teams to use the upload document feature with the malware detection. I was wondering if there is any thing I can share with our security team about the malware detection?

Thanks

We have developed an API service wrapper for OneSpan Sign, using .NET framework 4.7.2. This service is currently deployed within an Azure Service App. We are investigating the possibility of moving this service to a container and running it within a Kubernetes cluster (likely AKS in Azure). I was wondering if this is possible? I can't see why not, but thought I would ask. 

Hi,

Per https://community.onespan.com/documentation/onespan-sign/guides/admin-guides/user/configuring-your-identity-provider: link,

On Identity Provider, configure the following Attribute Mappings (OneSpan Sign will use them to identify the user who is logging in):

What is accountId? Who should generate the accountID?

Hi,

our client tried to delete account in the Owner account via Sender UI, after he clicked 'x' (delete) button, nothing happened in the GUI, but we found there is error in the log, any idea?

2020-09-28 19:37:37,408 INFO  [com.silanis.esl.web.exception.mappers.AbstractEslExceptionMapper] (default task-90) User: qCK8OJsWAeA9 | ForbiddenException : null : returning status: Forbidden : key=error.for
bidden.deleteAccountOwner

thanks,

Hi Duo;

This Copy Tool question is from another customer. They are trying to migrate all templates and layouts from all senders in their Sandbox account to those same users in the Production account. I should point out that they are not using subaccounts

Some are showing up and some aren't. All appear to be moving over successfully. I attached a  link to the recorded session with the customer.

Thanks!

Sam Stickler 

Where may I find documentation, code share, etc. for OneSpan version 6.2?