General Questions

Hi,

Could auto email reminder configure at account level? if yes, could you please show how to configure it?

Thanks

Wendy

Is suppression different than blacklisted if so what is suppression and why would someone need to be removed from the suppression list.

Hi Team,

How to set email reminder parameters while creating JSON request?

Below parameters we are using to set expiry option at the time of Transaction creation.

1. DefaultTimeBasedExpiry

2. Remaining days

Is there any way to set reminder parameters during transaction creation?

Hi

Just checking if there is any new techniques for email journalling.

We are in an industry that requires a record to be kept for each email communications. For the email originating in OneSpan SIgn accounts, we leverage the email templates to include a BCC to an email address to our inbox and we archive the content of this inbox. This solution works and satisfy the requirements.

How can I embed a button labelled "version française" within the email template so users can click on the button and see the French version of the templates.

Currently for the account.invitation email we've placed both the English and French into one template but would prefer the user to be able to select the French version if they need to.  If I could get the HTML code so I can upgrade the templates would be very very helpful.

If our account owners are all in Toronto but our senders are across Canada  do you suggest that senders set their own personal profile timezone? 

We would like to know the following

1. Can the Esign Emails be invoked in French?
2. Can the Esign signing process be also invoked in French?

Support team says my html template is fine but why is this error showing when an invitation is sent out.

Hi,

Application listener (callback URL) is not available when OSS triggers callback event upon completion of the transaction.

1. What happens to the requests that were completed at OSS end but not posted to application?
2. How does OSS ensure that completed requests are pushed back to application / consumer and at what frequency?

Thank you

Naresh

Is it possible to replace the purple circle image on the signed document? I understand this is the OneSpan logo so thinking probably not - but we did have a customer ask about this. Thanks.