General Questions

Hello,

I am trying to add a document to template, but getting below error. My document has text tags in it.

Error:

The document failed to upload and may be locked. Please check the document and try again.

Hi,

normally we did document extraction and it works fine. now our client has the sample form with text tag extraction, but i tried it, it seems not working. 

could you let me know how to make text tag extraction working via API call?

I attached the sample document with text tag. 

thanks,

Cindy

<a href="$LINK_URL;">REGISTER YOUR ACCOUNT</a>

I was wondering if there is a specific URL I should be including in the html code?

I've been looking for the PHP snippet to get e-signed person details. I found the below help from OneSpan documentation section. 

https://www.onespan.com/blog/onespan-sign-how-using-auditservice

But i didn't find php code. If you could provide me direction to fetch e-singed package audit info using PHP code.

We have requirement where user are transferred between departments and his/her email ID changing (e.g. [email protected] to [email protected]). We can create new account with Id [email protected].

Is it possible to

1) Is it possible to transfer all packages/transaction from  [email protected] to [email protected]?

How to  exclude Lock user from Signer/receipient search List - I am getting search result even if esign sender/account in Locked status? How can i make sure only Active status users list should be displayed and available for selection?

Below REST command get executed -

https://*******************/a/api/users?search=ami&from=1&to=7

Hi,

When I add the following text tag, I receive a format error:

{{esl:Signer1:textfield:size(40,15):Maxlen(3)}}

According to https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/text-tags-extraction, this should be possible

I want to setup a template where  I have setup 2 groups one called Advisors the other called Manager.

Each of the groups will have multiple users in each, when the template is used by the sender would they be able to select a user from each group or does everyone in the group have to get a click to sign?

Hi,

I am a bit confused about  “Delegation” scenario vs sender onbehalf owner scenario, are those 2 different thing? 

For example,

In the sender UI, I login A's account, and manage the transaction for B with delegation enabled, when A create the package from B’s account, the package owner is still B.

Can I turn off the email to signers? I had expected a     .withSettings(newDocumentPackageSettings()
                            .withInPerson()) might do that, but I got the email this way too.

Our app will be automatically loading the signing URL for in-person signing and we dont need the email to the signer.

                   Thanks