I have a package that was sent out for signing and was completed successfully.  The member is now trying to access the documents to review for their records and have input their Q&A incorrectly too many times.  When I open my OneSpan Inbox and look into this package, this signer shows as "Locked".  There is no option that I can see to unlock this signer.  Can someone please advise on what to do so that this user can access his signed documents?

Hi,

I want to upload customized default consent form for every package, and my account already removed the 'default consent' form. when I tried to upload the form as document id as 'default-consent', this form always in document index 1 instead of index 0 as expected. any idea?

 

I attached my create package json, please take a look. 

 

thanks,

Cindy