General Questions

Trying to go thru the steps described here:

https://community.onespan.com/products/onespan-sign/sdks

My keytool list shows the required certificate is not installed (I am using Correto Java 8). I downloaded a cert named 'Root-R3' according to the instructions. Later in the steps it says to install a cert using this command:

keytool -importcert -alias GlobalSignIntermediateCA -keystore <JAVA_HOME/lib/security/cacerts> -file gsdomainvalsha2g2r1.crt

What is customer experience  with international phone number to get OTVC when perform SMS authentication? Is it as good as domestic? Do you have any issue with international phone OTVC when perform SMS authentication?

Is it possible to override $PACKAGE_OWNER_EMAIL when createPackage via API SDK?

Very new to this. One of our clients requires 'digital' vs 'electronic' signature - that is, the signer must have a PKI certificate and the private key of the user's certificate is used to create the signature. Does the OneSpan API allow for digital signature in the strict definition of the term?

I keep getting the attached error message.  When I wait and restart it's usually okay but it's painful that I can only do about 40 - 50 users at one time.

Is there a reason why you can't upload TIFF file format?

Thanks

It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue.  Is there anyway on the upload screen to provide he users with the sizes of each document and the total.  We understand we can resize documents with specific software but having to qualify / test for example Adobe Pro would be a huge undertaking. 

Can you confirm if there is a limit to how many delegates you can have.

Hi,

1) in our on-prem version, I don't see the authentication for recipient can use KBA, and also I tried in the sandbox, doesn't see it either. Would you please let me know in which version KBA is available and how to use it?

2) "Send to Mobile" - Determines if signers can send transactions to their mobile device for signing there, what's the difference between this one vs Mobile signing ceremony for mobile?

Hi,

I'd like to know how this setting works:

in the settings.feature, if I set "emailDocumentsAndEvidenceSummary" = true, what will happen?

thanks,
Cindy