Web (UI)

Hi Team, I am unable to e-verify and submit the form. Emailed you the form already. Acknowledgement received from Michael Williams Regards, Rajesh

Hi, 1. Digital signature capturing block not showing for esignature in document. 2. After clicking on ACCEPT, sending email to download the completed document The email content is: ---------------------------------------------- You can securely download your signed documents here: Go to Documents Thank you for using e-SignLiveâ„¢! Your e-SignLiveâ„¢ Team 1-855-MYESIGN --------------------------------------------------------------- Below are the request JSON object and also attached the generated pdf document.

I've not been able to find documentation which explains the differences between flattened and active documents. Mostly, we are interested in the legally viable significance of each type of document within the eSignLive process so we can better understand the process mechanics we need to bake into our business. One scenario is that we presently download the active documents and evidence summary for each transaction for safe keeping and store in a secure location outside of eSignLive?

Would like to have a user enter a custom field from eSignLive WebUI where for a given template, they need to enter which department the template is associated with. The intent is to show only those template that is relevant to the user. For example, I have engineering templates, legal templates... so that when I start the transactions and I am in engineering that I only get the list of engineering templates. Is this something that we can do in the standard eSignLive WebUI or do I need to build my own UI based on the APIs

I have experienced that if I receive an eSignature mail requesting my signature, I can forward that mail to another person (not any delegation, just forwarding the mail) and this person can expand the eSignature link, get my signature fields displayed and completed with "click-to-sign". When the document is completed it is my signature that will appear in the document, despite the fact that I have not signed it, but the person I forwarded the mail to. There is no trace anywhere that someone else than I have signed. Can this be correct?

Hi We are displaying e-document in iFrame. On Safari, there was a known cookie issue described in https://developer.esignlive.com/forums/topic/cookie-issues-on-safari/ . We are ok with it as long as it shows description and guideline to the client. However we found that it only happens on the mobile version. On desktop version it just shows a blank page. Please suggest any solution that can help us. Thanks William

Hi Team, I have a scenario where we have to sign the documents using Hardware Tokens(from INDIA, issued by eMudra). For the POC purpose, i have created a sandbox account and trying to try this on sandbox. Unfortunately i didn't find out how to enable this feature? Can you please help me enable this in my sandbox account. Good day!! Thanks in advance.

Hi Team, we see this issue randomly this days in dev environment “Refused to display 'https://sandbox.esignlive.com/login?destination=https%3A%2F%2Fsandbox.esignlive.com%2Fpackages%2F86GGsVeNAeOanM84sieS2GMizWs%3D%2Fdocuments%2Ff5b71418-fc96-4826-9cd1-3089585f7a57%3F' in a frame because it set 'X-Frame-Options' to 'sameorigin'.” can you let us know why this is happening and any changes to be done. Thanks, Navya.

Hello! I also have a question regarding the JavaScript Event Notifier. In this link: https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm ... I see that there there are two events in which I am interested, ESL:MESSAGE:STARTED:DOCUMENT_NAVIGATION and ESL:MESSAGE:SUCCESS:DOCUMENT_NAVIGATION. I understand that these are not when the user signs a document and proceeds to the next, but just when they navigate using the left/right arrows. I am able to successfully use the sample code to receive the events.

Hi, I'm looking at the event notifiers. https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm How are these normally used in the case of ESL:MESSAGE:SUCCESS:PACKAGE_OPT_OUT and ESL:MESSAGE:ERROR:PACKAGE_OPT_OUT. Is there anything special that happens on the eSignLive side for an error on opt out? Would the package show as having been opted out. I would assumed that most integrator would perform the same action on their end for these two since the user's intention is clear. Are there any issue with doing this?