Topic Replies Freshness Views Users
yellow sticky note
Hi, If there are multiple documents to be signed, there is a yellow sticky note provided by eSignLive. Clicking on that button gets you to the signature and date box. Is there a way to remove this setting and have the user scroll down to…
Year in Date Field
Is it possible to break down the date into Year, Month and Date into 3 different columns using REST APIs?
Working code using Notifier
Good day, We want to remove the exit button from thank you dialog. After contacting support, I've been told that it's not customizable, but there's a workaround by using iframe and notifier. Could anyone share the working example?
Workflow continuance for completed transactions
workflow

I am trying to support the following use case:

1.  Form is sent to a recipient to be completed and signed.

2.  Completed forms is returned to the sender for verification.

3.  Verified forms…
withInPerson and withoutInPerson

Hi,

I am not quite understand what is the difference between set documentPackageSettingsBuilder.withInPerson() and documentPackageSettingsBuilder.withoutInPerson()? withInPerson can only be set when do signing on site?…
Will silanis send both email and event notification (to our API) in bounce cases
EventsEmail_bounce
Hi, Will silanis send both email and event notification (to our API) when an email bounces from the silanis end? Thanks, Krishna
Whitelist
Hello, We have been having troubles connecting to OneSpan Sandbox API. We receive the following error when we run the curl command: * TCP connection reset by peer In the logs (Java): Caused by: java.net.SocketException: Connection reset …
Where does OneSpan stores data
dataservers

What is location of OneSpan Data Servers?
When will SDK v11.34 be available for download for use with SandBox
.NET SDKv11.34

Hi,

 

Could you please advise when the new v11.34 will be available for download from https://community.onespan.com/products/onespan-sign/sdks#eSignLive_.NET_SDKs?

my sandbox account is already at…
When customer charged for this service
General question
I am currently creating a report about how many customer are signing the documents in one particular months. I was wondering when is customer charged during this process of signing the document, is it when customer actually signed the doc…
When a signer SMS cellphone can be update

HI,

After a package is created with sms authentication, could you please let me know when I can update sms cell phone and when I can't update this sms cell phone?

 

Thanks

 
what's the difference between signer UI and sender UI?
can you please give me some sample where is signer UI applied ? where is sender UI applied? thanks, Cindy
what to trigger the inPerson signing page via remote sign

Hi,

I have the inPerson package and start the signing from remote sign email, the screenshot is attached. but same package created in different account which is getting different "correct" signing page. I assume this is…
What is the difference between email.notify.mobile and email.notify

Hi,

email.notify.mobile

This template sends a signer an email with a link that can be used to capture their signature on a mobile device

email.notify

This template re-sends an email…
What IP Addresses to whitelist for communication to eSignLive?
firewall whitelist ipaddress security
What are the inbound IP addresses for eSignLive? And do these change with the new Sender UI (i.e. the new *.esignlive.com domain vs. *.e-signlive.com)? I apologize if these are listed in release notes somewhere, but my search came up…
What could be causing this?

Hello folks.

We have made a fairly innocuous change to a PDF template agreement, just the text of an address, however when rendering this on the e-signature page of our application instead of the new text, we get some strange…
What are 'Imprint Fields'?
Account Configuration

In the Account Configuration panel there is reference to something called 'imprint fields' but there is no description as to what imprint fields actually are and I cannot find any reference to this configuration in any guides. 
weekly account owner report

Can a customer pay for a customized report?  We want to change the current account owner weekly report to only show "False" AND to display ALL the "false" transaction not just in the past week.

If this is possible who can…
Web Service Throughput Limits
web service callsthroughputbandwidth
Does E-Sign have any throughput limits for volumes of transactions or web service calls an entity can make in a certain time period of time (i.e. 10,000 calls per hour) -Nate Boettcher NISC
Web Application using in IPad with Esign signing techniques
Hello I am using Esign in my web application and try to run the application on IPad . Via IPad I am trying to sign the Document by Esign Hand written signature Technique but I am not able to click on any of the button appearing on…
VPAT and ADA Compliance Documentation
VPATADA Compliance

Hi Duo;

Can you share the link to the most current ADA Compliance documentation and the most current VPAT?

You can send link to the email registered to this account.

Thanks!

 
View Document without updating
I want to show template documents to our reviewers but they can’t update the fields. I knew that to use designer mode, packages have to be in draft folder, but I want to disable editing for users. Can anyone suggest me how to achieve…
View all transactions in OneSpan Sign

Is is possible (e.g. for administrator account) to view list of all transactions for all senders, aside from "Reports" page? And to examine contents of each transaction (signers, files etc.)?
Very slow performance; 500 errors via API
Hi, We are seeing very slow performance - both in API responses as well as trying to use the web UI. The API is also sporadically returning us 500 errors. We seem to get brief windows in which we can successfully get an API call through…