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Hi Team,

 

I am working with Apex SDK and I have one requirement to sign the document from salesforce interface i.e. In-Person Signing.

Can you please let us know that it is possible through APEX SDK?<…

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I have a border line case, let's say there are two signers. One signer signs but do not click confirm. How do you find if signer 1 has completed the signature ceremony or not.

 

I reviewed the signature package…

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We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not…

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We create a package from our Salesforce API and redirect the user to signing url in case of in person signing.

Now, we want the tab to auto close once they click on done button as shown in attached screen. By Closing the tab,…

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Hi Duo,

 

We have one scenario in which we have 2 salesforce orgs. For the first org we want to submit the pdf for signature using APEX SDK and in the another org we want to sign the pdf from…

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Hi,

We create a package from our Salesforce API and redirect the user to the signing URL in case of in-person signing.

Is it possible to remove the "Exit Signing" option from the "More Actions" menu?

If not…

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We are exploring a solution to display signature blocks utilizing the Apex SDK based on the Signer’s time zone.

We can find documentation on this for Java and .Net SDKs but nothing for…

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I am working through the OneSpan Sign APEX SDK and running the getSessionId() is giving me this result:

OneSpanRESTAPIHelper.OneSpanRestAPIHelperException: Error authenticating to OneSpan: 404 - Not Found - {…

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I am using the APEX SDK to create a package, add a document and signers and then send. I receive an email to sign the document and it works great. 

Can I use getSignerURL to send the email from Salesforce as an…

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I am successfully receiving events in Salesforce for transactions I created in the OSS portal but not for any packages I create via the SDK.  Is there something I need to set when I create packages via APEX?

I noticed…

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We are using the APEX SDK plus OSS event notifications to manage our signing ceremonies. Salesforce sends out all emails to the signers with the OSS url.   However, we have a use case where a document has 4 signers and the last…

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I think this is an easy one as I think I am misunderstanding something fundamental.  How can I make a field editable?

This is populating the value correctly, but I want the signer to have the ability to adjust it:

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I have a few questions about the authentication pattern for the APEX SDK. I think I know the answers but I'd like confirmation:

  • What is the life time of an API key?
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If a OneSpan Sign package has 3 documents to sign, does the event notification send one message to cover all three documents or does it send 3 messages with different Document Ids?

I am hoping that it sends a notification for…

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We are generating a form with two fields that are intended for write back. We are able to populate these fields and they are appearing on the document after the users signs.  The file on the OSS server has the document with the…

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I have a scenario where we want to consolidate as many forms into the least amount of packages as possible but some forms require two signers. What is the best approach to do this with OneSpan Sign?

For example:

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Transaction is being created in One Span through apex but transactions are not being created in Salesforce. What's the process to create the transaction in Salesforce?

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I have downloaded the Apex SDK from GitHub that created bunch if apex class in the org and main SDK class named as OneSpanSDK. However, all of the example I see in the onespan community refers to EsignLiveSDK. Is there any difference…

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Can we use Apex SDK without installing One Span package in the Salesforce?

In other words, can we call below APIs from Salesforce without installing managed package

https://community.onespan.com/products/onespan-sign…

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We're not using One Span Connector for Salesforce. We will use Apex SDK.

Our OS production license has 3 users and the same three users exists in Salesforce. How can I set up a authentication between Salesforce user and OS…

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Is there an endpoint to add multiple documents to a package? The APEX SDK appears to only have a method to add one at a time. Trying to minimize callouts from SF. 

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We are unable to install apex SDK to our sandbox

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Good morning,

We have been implementing OneSpan APEX SDK and the event notification feature is working great in the sandbox.  When we went to update our OneSpan prod account with our config / refresh token we get the…

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I am trying to create one span transaction with package using Apex SDK. But I am receiving this error. I have a placeholder role as "Placeholder1" which I am replacing with a signer in the transaction. When I send the package to One…