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Hi,

After document is loaded in Iframe, upon clicking the Sign button, I see a JS error in the console coming from the file CapsigSignatureButton.js.   screen attached.

This was working previously,

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The customer keeps getting random OneSpan signature failures when users try to send a document for signature. The same transaction works sometime and not others.   

  1. Is…
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I have a client who is calling the ReportService method of the SDK However, for a specific date, he is getting the below error: Code snippet as below: Console.WriteLine("Calling for Completed "); //between 14/3/2016 - 15/3/2016 …
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Hi Team, We have tried SignatureFor method and CaptureFor method we did not find any difference in the behavior (Where CaptureFor is expected to capture the signature for that document again which is not reflected) Here is the…
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I'm using .Net SDK. I create token: string sessionTokenString = eslClient.AuthenticationTokenService.CreateSenderAuthenticationToken(id); and then
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I am implementing eSignLive integration with one of my services. I need a detailed documentation of all 'Optional details message' for 400 Bad requests that can be thrown on createPackage SDK method. Is there such a documentation available?
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This works (after unzipping the file) byte[] bytes = eslClient.PackageService.DownloadZippedDocuments(packageId); using (Stream file = File.OpenWrite(DocumentName+".zip" )) { file.Write(bytes, 0, bytes.Length); } This creates a…
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Hi there, I saw the changes and new features being introduced to SDK version 11.0.5. Is it possible to get this version of SDK and test it in sandbox environment? It seems like I could not find the version 11.0.5 from the developer site…
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I just discovered that someone in our Company is downloading the Document, printing it and having the Officer manually sign the Document rather than using the Web Site to Sign a Document. Yes. She created much unnecessary work for…
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I'm using text tag extraction to place a required text field like this:

{{*esl:signer1:textfield}}

Is it possible to customize the validation message that appears if the user does not enter a value?  It…

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This code seem to allow dynamic creation of a group with a custom Id. However, after the group's created, it seem to reflect a different group Id. Is there a way to create a group with a preset Id value?
GroupBuilder.NewGroup…
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Is bulk package creation and sending supported in .NET SDK API? Right now i am looping through a collection of package to create and send Package one by one through 'CreateAndSendPackage' API method in EslClient. Regards.
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Issues for us and/or esignlive support, ICF Express v38beta 1. I did not see or could not find any KBA signer authentication options in esignlive sandbox widget? 2. When adding yourself as a signer in the widget, it appeared to not send…
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Hi, would you be able to give me some scenarios where we use InjectedField. I'm trying this in my code following the API documentation but I don't see it on the document during signing. Below is my code snippet.
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I am using the Silanis.ESL API in C# and am having the following issue. In a document with multiple signatures I would like to insert the date of the first signature (chronologically) at a specified location on the document. Thank you…
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Team, Trying to form iframe url for sender in the package. When i open the url, seeing an error unauthorized access. PackageId: V-OVOVaNnrzmnItXpF7zSFghA7o= SenderAuthToken: OGE4ZWM2YWQtYzhhYi00YjJiLTlkNzctZDQ3MGI4MTk4ZTJj (Retrieved…
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Dear All, I am getting the below error on the page loading iFrame in Safari browser: Refused to display 'https://apps.e-signlive.ca/login?destination=/packages/UDZV56Wee-QC8OWLQp7oOXbD8_M=/sign' in a frame because it set 'X-Frame-Options…
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Is there an example of how to have an iframe appear in the C# application?  I want to create a transaction and then display it for the sender in an iframe to finish the process

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Hi there, We are loading our documents in an iframe and are encountering errors with client browsers that have Third-Party Cookies disabled. Here is a sample of the error that is shown in the browser console:
Refused to…
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I'd like the give the user the option to either sign in-person or remotely. We will be using the "email.activate" emails to send out the invitation emails for remote signers. I'm wondering if these emails will also be sent out to the…

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I am wanting to get information from the audit service for use within my application, but I'm not certain exactly how to use it. Can anyone provide an example? Thanks, Homer
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Hi, I've been trying to send multiple packages asynchonously. After some testing, I discovered that it cannot truly run in parallel because EslClient.CreatePackage(DocumentPackage) acts as a bottleneck for my application. I figured that…
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We have different types of agreement documents and each type would require a certain content for the Electronic Disclosure Consent page. We're not able to use templates since each agreement has custom data that we pre-generate in the…
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Our application is using e-SignLive for signatures on insurance documents. Our application provides users with the ability to choose wet signatures on paper or e-signing. It is possible for a user to choose e-signing and then change to wet…
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Hello! I need to be able to pull down the name of the file that was uploaded with a document in a given package. I see that there is a "FileName" property on the "Document" object, but when I pull a package down and loop through its…