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Signer email link does not open document - specified package does not exist

First time using the API. I have a document with 2 signers, and the first signer receives the email from OneSpan indicating the need to sign, with a 'GO TO DOCUMENTS' button in the email. But clicking on the link opens a page that only…
Signer email with all Capital letters does not generate signing ceremony token.
Hi, Signer email with all Capital letters, for example [email protected] does not generate signing ceremony token. But package id is generated. Can you please help me to solve this issue? Thanks.
Signer FirstName and LastName
Does the signer need to be split into first name and last name in the package? Or is it possible to pass in the full name to the package?
Signer Information is not getting assign.

Hi Team, 

I am trying to consume the OneSpan ESign REST API in my Outsystems Application. For that I am using the Add Package method. I am passing the parameters as request but the package generated is showing the…
Signer Management field - Delivery ( Provider; Email; Download)
Signer Management

Hi there,

Please see the link below.

https://community.onespan.com/documentation/onespan-sign…
Signer session URL
Hi Does the signer session URL expire after around 30 minutes, even if we don't click on the link at any time. Is this configurable at account or api level? Regards Mario
Signer session URL- expires after click
Hi Once we click on the signing session URL , It expires. Can we configure it to not expire https://sandbox.esignlive.com/access?sessionToken=NDc5YWRmOGEtODZkNC00ZDg5LWJjNmEtOGU0YzkzYzkwMjc0 Thanks Mario
Signer Token Request
When requesting a signer session token via REST API, we pass the packageId and signerId. How does the signerId: [email protected] match up with the json package? Looks like it goes off what is specified in the roles:signers:email…
signer upload - control flow
upload
I would like to have 2 signers. The first one is required to upload an attachment. However, I do not want signing to move to the second signer until after the upload takes place. I would then like the second signer to be able to view the…
Signer/Role Signing status
Signer signing statussigning status

Hello everyone, 

Currently I have a requirement to have multiple signers following a signing order for each transaction. To do this I am creating the transactions with two Roles (I specify the signing order per role) and…
Signers email id questions
signers
Team, I am looking for help with below scenarios 1) To add a signer to a transaction, is signer emaild id mandatory in signer json request? 2) What if we have a scenario, where a couple wants to use same email id, but both has to…
Signers Signature Position
If document has no text tag in this case can signers position is defaulted values for end of document.
Signers Status Issue
Hi Team, I have Created a package using "REST API" which has two signers , And when any one of the signer is "Decline" the document the other signer status is also getting "Decline" Basically i should get the one signer Decline And…
Signers Valid First name and Last name
Add signerlast name

Some of our signers do not have the last name. What should be passed via REST API in such cases? Someone without a last name should be allowed to register a signature on his document.

 
Signing ceremony is required to collect signature or ‘Click to Sign’ option.
Signing ceremony is required to collect signature or ‘Click to Sign’ option from user using eSign UI. When user chooses ‘Click to Sign’ option, he or she does not need to sign in signing text pad. Is it possible to pass ‘Click…
Signing Ceremony Settings for New Signing Experience

Guys,

I am trying to configure out settings and I see that you guys have the new signing experience, which looks awesome. Is there any way to configure the new items? I was looking through the Signing Ceremony Settings for…
Signing ceremony token does not generate from Safari browser.
Hi, We can generate package but not signing ceremony token from Safari browser. So, we see that package id is generated but we can not generate token when calling from safari browser. Can you please help for solving this issue? Thank…
Signing ceremony without iFrame!
Hi, Is it necessary to start signing ceremony with Iframe only? Can we use any other way to start signing ceremony in webpage? Thank you.
Signing date customization
Is there any way to customize a signing date to comply to a specific date format? I.E. something like dd/mmm/yyyy? Would there be a difference if the date is injected with [Signer1.Fullname1.label1.Date] as a pdf form field or if the…
signing on behalf of signer
restapisigning

Hi ,

is it possible to sign the document on behalf of client when client agrees to digital consent.
Signing order
signing ceremonysigner orderworkflow

Hello everybody,

 

I try to implement a signing order, but it doesn't work. All three Emails are sent at the same time.

What's wrong? Here is my json code:

{

"documents": [

…
Signing package appears in reverse (or random) order
Hello, I am having a problem where documents in the signing package appear to be ordered randomly during signing. We always send the documents in the same order. Is there any way to ensure the order of the package using the documents<…
Signing Room timeout questions
Guys, Can someone tell me what the standard time out setting is for the digital signing room? Is it changeable on an account level? Also, since we getting the user auth token, is this taken into account or does the digital signing room…
Signing sender documents by API
Hi, We have been trying to sign all documents using the canadian REST API (e-signlive.ca/api) We tried creating a package with the code provided on https://developer.esignlive.com/guides/feature-guides/sign-documents/ . We added a role …
Signing session expiry
Hi Is there a way to expire a signing session via the REST api. When does the signing session expire by default. Are there any business rules for expiry ? Thanks Mario