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I was wondering if it is possible to change the signing ceremony in the REST API after a package has been created. Example: I create a package that is set with "inPerson:false", meaning that we will not be doing the inPerson signing…
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Hi Duo, 

We are giving the user the option of changing the transaction status to draft once send to sign until the buyer signs the document. We are applying approvals without using the signature field for an agent who has…

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Guys,

 

Is there a way to get some kind of conditional logic based on which checkbox is checked? If I have 2 checkboxes, we want to have a different set of text boxes for each checkbox that will be required to…

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As we know great functionality was added to the solution when the checkbox groping was created, but does it work with the REST API, how do you add the groups and conditions to it, to the call

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Hi,

While trying to configure client id authentication getting this error, though the exact client id is provided.

Thanks in advance

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Hi,

Trying to configure authentication with the help of client id and secret key. Could anyone please confirm whether oauth2 can support application/x-www-form-urlencoded.

If it supports could you please…

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Having this url allows us to embed the signing session within our website via an embedded iframe -> https://sandbox.e-signlive.com/access?sessionToken={signerAuthenticationToken} However, it does not allow us to get real-time…
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Hi,

 

Some of our overseas developers cannot call the sandbox API anymore, it says that the CloudFlare has banned their IP.

 

Is there anything that can be done to address this?

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Hi I created two procedures in the same package which includes REST API. One procedure includes rest api to attach a report say ABC and in 2nd procedure another report XYZ is attached to esign portal. My first procedure is working fine…
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Hi OneSpan team.

I'm capturing the sender's signature in my custom UI. And save it via POST call to "user.signature.handdrawn".

Could you please tell is it possible to store the color (e.g. blue) of the signature and…

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Guys - I have a document with 4 signature fields. When I tried to combine the fields for the one signer, it didn't work. Do we have to create a new approval for each new field that we are trying to sign? If not, can I get a JSON Package…
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I would like to show my signer a message that says something to the effect of: “Thank you for signing your application. We will send you a completed copy of the application signed by both you and the vender.” This would be something…
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Guys, I've ran across a feature that I cannot seem to test and would love to get some clarification on this. If I have a signer who has 3 documents to sign. They sign two of the documents and refuse to sign the last document. We then…
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We are using the completion report API to retrieve the completed transactions from all senders.  Using this (/api/reports/completion?status=COMPLETED&from=2020-03-01&to=2020-05-13), service did not return all of…

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I can successfully pull Packages in DRAFT, TRASH, and SENT status, but the Sent Status returns Packages that have been Archived. These Archived Packages represent Packages signed by the Customer but manually signed by the legal department…
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Guys,

We are in need of some documentation or a walkthrough on how to use conditional logic. We are being told that it can be done via your system but I'm not seeing anything online that helps describe how to make it happen or…

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I am using "OneSpan for Salesforce" and creating package through automation(button--visualforce page--OneSpan sign) I am having 4 Text Tags(Type- Static Position) for Signer 1: A)Text Tag 1: eSign field name: "Signature" B)Text Tag2&Text…
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We'd like to configure an internal SMS Provider into our "on premise" eSignLive platform. The Platform Administrators guide suggests that this can be done by simply making the appropriate settings to the core.properties file. It also…
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Hi I have enabled the confirm button in my REST API. But the confirm button is still disabled and I am getting confirm dialog. Can you please let me know why this is See the attached screenshot package id is…
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Hello,

We're developing an application that's connected to the Onespan Sign Sandbox and we're experiencing the following problem: we're using a token authentication policy when connecting to Onespan, and intermittently, we get…

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Getting connection exception when i try to retrieve documents using rest template https://sandbox.esignlive.com/api/packages/avN83DHFw-MIWHZJHk8D54pgzcs=/documents/15657c0c6edb22100d4a0c632c722a2d9b35ca89dae3aa60/pdf
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I'm having trouble sending a PDF with text tags to the /api/packages endpoint. My PDF is sent as base-64 encoded, and that string is "pasted" into a document when it reaches my eSignLive account. I'd like for the string to be decoded, so…
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Hi, Is there an API available to copy a document from one package to another package?
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Hi guys, I was testing how to call OneSpan api from POSTMAN using this steps mentioned in this link but I keep getting this error message: There was an error…
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I would like to know if it is possible to create a signature request with 2 signatories having two different types of signature methods (hand-scripted, click-to-sign, click-to-initial) for the same document ?? For example the first…