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Having this url allows us to embed the signing session within our website via an embedded iframe -> https://sandbox.e-signlive.com/access?sessionToken={signerAuthenticationToken} However, it does not allow us to get real-time…
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Hi,

While trying to configure client id authentication getting this error, though the exact client id is provided.

Thanks in advance

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Hi,

Trying to configure authentication with the help of client id and secret key. Could anyone please confirm whether oauth2 can support application/x-www-form-urlencoded.

If it supports could you please…

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As we know great functionality was added to the solution when the checkbox groping was created, but does it work with the REST API, how do you add the groups and conditions to it, to the call

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Guys,

 

Is there a way to get some kind of conditional logic based on which checkbox is checked? If I have 2 checkboxes, we want to have a different set of text boxes for each checkbox that will be required to…

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Hi Duo, 

We are giving the user the option of changing the transaction status to draft once send to sign until the buyer signs the document. We are applying approvals without using the signature field for an agent who has…

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I was wondering if it is possible to change the signing ceremony in the REST API after a package has been created. Example: I create a package that is set with "inPerson:false", meaning that we will not be doing the inPerson signing…
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I have changed the font Size  in the field formatting ( UI ) but its not reflecting while signing . 

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Guys, When setting up the user with SMS auth, is there a way to change the default message that shows up when asking for the pass code that was sent via SMS? Thanks, Ryan
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When I do PUT request to /api/packages/{package_id} with request payload as { "status": "DRAFT" } I get error response as { "code": 415, "entity": null, "message": "Unsupported Media Type", "messageKey": "http.status…
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Guys, Was there a change to how radio buttons are being sent? For some reason I am seeing an issue where it appears all of my radio buttons are being sent as the same group and when I try to pull the package information from the GET API…
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Hello,

Is it possible to change the font type the signer uses when signing the document? I tried what I found in the documentation regarding the creation of the package

 

https://community.onespan…

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Hello, I have a template I created from the eSign dashboard. I'm trying to change the document's id through the update document PUT…
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Hello, Our company operates in two separate states and will need to switch out our disclosure agreement depending on which state the application is in. What is the best way to go about this? We played around with Templates, but the number…
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Getting the below error for the url path-  https://sandbox.esignlive.com/api/packages , https://apps.esignlive.com.au/api/packages.

ORA-29273: HTTP request failed
ORA-06512: at "SYS.UTL_HTTP", line 1130…

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Is it possible to have signing ceremony without any logo image and json that provides it looks like?
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Hi, We are not sending the "hideCaptureText" as false in the request eventhogh we are receiving the signature with Date and Name after signed the document. Please let us know whether we can do Account Level settings for True/False for…
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Hello, We are using capture signatures but something strange is happening. We have two accounts, one is used for development and one is for the customer, the account used for development has no problem, the signature is captured submitted…
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Hi, I'm trying to implement e-Signature in my esignlive app but i'm not able to find the nodejs documentation to do it please share a nodejs link require to complete the job Thanks
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Guys - I have a support ticket out for this but the response time is something horrible. We have a package that is up in Production that somehow managed to get put into draft mode and we do not know why. When I try to edit the package…
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Guys, If we cancel a transaction that has a SMART Note attached to it, does the note get cancelled out of our vault as well or do we need to take steps and manually remove it?
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Hello, i'm a junior developer and it has been my second week learning Node JS so errors might be because of my poor use of Javascript. My problem is that after sending a request pretty much like in the example given on
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Hi, I am trying to get all the package IDs from one account. For some reason, I only get one package ID comes back, even the count shows me as 3. The is the url i have tried 'https://sandbox.esignlive.com/api/packages'. Please see the…
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Hey, I followed your guidance on Reminder and the code works well: https://developer.esignlive.com/guides/feature-guides/reminders/ But when I want to check if I have successfully configured reminders, I can't find the related information…
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Hello, I am trying to find a way to get a document id. I am currently using a GET to retrieve a template ID that I made ahead of time, and then a POST to clone this template for a new transaction. I am not seeing any specfics on how I can…