General Questions

Hi,

I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.

could you please take a look to see what's the issue? our on-prem version is 11.25

Hi,

is there any way to delete the layout from backoffice?

thanks,

Cindy

Hi,

We would like to embed or integrate the onespan sign product inside our web application, like the attached sample process (please see attached png file)

Sorry for this basic question:

1- basically I'm asking is how can we integrate the current onespan sign application inside our application. I saw that the onespan sign can be embedded inside an iframe, authenticating it with the tokens for the application. 

 2 - the documents will reside in our local storage so do we need to upload those documents inside onespan sign?

Hi,

We have a need to flatten a large number of signed/locked documents. The following API call works great for one document at a time: GET /api/packages/{packageId}/documents/{documentId}/pdf?flatten=true

Hoping OneSpan might have a solution for flattening numerous documents at once. Thanks.

Hi,

for signer SMS authentication option, does it only send SMS code to the cell phone? if the signer doesn't have cellphone, does it do text-to-voice to a landline?

thanks,

Cindy

Does a package automatically complete and close when the last signer signs? Is it possible to keep the package open - so we add another document for example - until we call an explicit operation to close/complete the package (even if everyone has completed signing)?

Hi,

I tried to create accessibility transaction in sandbox, and follow the instruction from this link(https://community.onespan.com/documentation/onespan-sign/guides/admin-guides/user/creating-accessible-transaction), and I got stuck in step 4, as I have no way to add signature to the signer. the 'add signature' button is disabled.

what's the issue then?

Hi ,

In on-prem v11.25, currently when the transaction is completed and signer received the completed email to download, and client is locked due to too many sms attempts, in this case, the sender is not able to unlock the signer. there is only 2 option available for the signer: 1) send new SMS code 2) notify email, both of them can’t unlock the signer.

Hi,

I'm having an issue when trying to use the delete feature to permanently delete a package.

Using the Java SDK, I simply execute the following line.

eslClient.getPackageService().deletePackage(new PackageId(packageId));

This returns an HTTP status 500 along with the  message: You don't have access rights to delete package with id: 0RvIIqv8uDjnT-vaytT6nomewWc=