General Questions

Hi,

Having a little trouble getting an API key so I can start using the product... I signed up for a developer sandbox and got an email with the following instructions.

Get started with OneSpan Sign in 4 simple steps:

1. Login to your account
2. Upload documents that require signing
3. Add the recipients who need to e-sign the documents
4. Drag and drop your signature blocks into the document and send

Hi,

I'd like to retrieve the document inside the package and also get package information when package is marked as deleted.

Normally, I use API call to retrieve those information when package is available, but since the package is not available, how do I get those packages? I assume all the information are in the database, but don't know how to get it?

thanks,

Cindy

eSign Document is embedded as an iframe. While the signing ceremony is being performed on  mobile we came across unexpected behavior on clicking of Cancel in the pop-up (which is launched when we tap to sign)

Please see attached document for more details

Actual Result:

“Please confirm to complete the signature” doesn’t appear on top of the document to confirm.

Expected Result:

“Please confirm to complete the signature” should appear on top of the document to confirm.

Hi,

currently I have a client with large document size (1870k), and this document is combination of several other documents, some of them with signatures, and some of them without . 

I am looking for the option to optimize the process time. does it make difference i separate this documents as smaller ones?

for example, I separated this document into 4 smaller size documents, and I create a package with 4 documents. does it make any difference when creating a package with 4 documents vs. a package with big size of document?

We need to change the API Key for our sandbox account. How can we do that?

Anyone had problems opening esign packages using MS Edge?  Click opens new tab but returns a user back to the salesforce record without showing the package record

Hi, 

what are the best practices when it comes to managing senders that no longer work for the business? 

Do you delete them from the system?

If yes, how does it affect the existing docs they were senders at?

Thanks, 

note: we use eSign as part of Dynamics 365 integration