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We're not using One Span Connector for Salesforce. We will use Apex SDK.

Our OS production license has 3 users and the same three users exists in Salesforce. How can I set up a authentication between Salesforce user and OS users? so that OS can understand who has submitted the request from Salesforce.

e.g. If I submit the transaction request from SF to OS using common API Key, how will OS understand who has submit the request (meaning who is the sender). Do I need to call any API to get the role details and then manually set the sender in the apex? 

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We are exploring a solution to display signature blocks utilizing the Apex SDK based on the Signer’s time zone.

We can find documentation on this for Java and .Net SDKs but nothing for Apex. I checked and do not see any “withTimeZoneId()” methods in the Apex SDK. We are currently using the Apex SDK to generate a signing URL in the community portal.

Here is a snippet of the code used to generate the Signing URL. 

ESignPackageCreator pkg = new ESignPackageCreator();

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We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature.

Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not do anything.

 

OneSpanAPIObjects.Settings settings= new OneSpanAPIObjects.Settings();

                settings.ceremony = new  OneSpanAPIObjects.CeremonySettings();

                //return url set and button label

                settings.ceremony.handOver = new OneSpanAPIObjects.Link();

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I have a border line case, let's say there are two signers. One signer signs but do not click confirm. How do you find if signer 1 has completed the signature ceremony or not.

 

I reviewed the signature package JSON, Which i get from getPackage call, and there is no difference between "signature done and not confirmed" state and "signature done and confirmed" state.

 

Question, what is the correct way of finding if any signer has completed signing in case of multiple signers.