Topic Replies Freshness Views Users
Formatting Fields
formatting

Is it possible to format certain fields like you can in excel? Lets say we want the customer to enter a dollar amount... can we format the field to currency? or number? or are we only able to do text? 
Workflow continuance for completed transactions
workflow

I am trying to support the following use case:

1.  Form is sent to a recipient to be completed and signed.

2.  Completed forms is returned to the sender for verification.

3.  Verified forms…
Match the signer's time zone
time zoneborrower

Hey guys,

Is it possible to automatically match the timestamp of an Ink-it report (evidence summary) with the signer's time zone?

 

 
Maximum Package Size Advice

Some of our clients are asking to include arbitrary documents to the package that are not intended to be signed but are just for review. While I know this is possible, I am concerned that our http posts may get so large we bump into…
Specifying field order on forms
Forms Temlates

Is there any way to control the tab order of fields on a form so that the signer will follow a specified order when tabbing through the form fields?  As things are now, this seems to be rather random.
activate email sent to client

Hi,

I have a scenario for a package with 1 document and 2 signers, only 1 signer required to sign the document.

when this package sent , both of the signers received the activate email (1 signer for signing, and…
Tamper-proof seal in Evidence Summary page
evidence summaryTamper-proof seal

Hi guys, 

Our user said they need a stamp to say a tamper-proof seal is contained within the document.

Can I get support for this feature? Please check the attached file.

 

Thanks,

…
Transferring Templates

Is it possible to transfer templates in OneSpan?

I know we can share out templates when they are created, but what if we have someone that has a lot of templates that everyone uses, and they decide to retire next week. …
Error when configuring document visibility

Hi,

I got the below error when configuring document visibility, could you please help me to understand what it means? and what could be wrong in my request?

[400, Bad Request]. Optional details: {\"messageKey\":\…
Email Deliverability

Does OneSpan supports below use case

Basically the email to e-sign would go to an intermediary and allow them to route to the actual Client to sign without disclosing the email address.<…
the document failed to upload and maybe locked

Hi, I have a Issue with one of the customers. can you help me? thanks!
Best way to make a large terms and conditions documents available to signers
terms and conditions

Hi, in my paper process, I a have terms and conditions pamphlet I hand out after some signings.

What is the best way to make this same information available for my electronic signers? I do not want a large PDF that I need to…
Report updates

How frequently are the in-app reports updated? Both Transaction Reports & Account Reports.

Is there documentation about this?
Signer Delegation Feature

On OneSpan Sign, if I am a delegate for a user and I decide to sign a form on behalf of the user, who's name appears on the form signature?  Is it my name or the user I am delegate to?
Conditional signing workflow

Hi there,

I know that OneSpan has a feature to manage document workflow in a single transaction, meaning to adjust the sequence of signing multiple document within single transaction.

Now, let's imagine a situation…
Fishing emails

Hi there,

 

Did you encounter any fishing emails that mimics OneSpan emails? If yes, what kind? And what would your recommendation to identify a fishing email and then to mitigate risk to open fishing email?

…
what to trigger the inPerson signing page via remote sign

Hi,

I have the inPerson package and start the signing from remote sign email, the screenshot is attached. but same package created in different account which is getting different "correct" signing page. I assume this is…
Multiple signers and Multiple documents - com.silanis.esl.sdk.internal.EslServerException: Could not create a new package

Exception in thread "main" com.silanis.esl.sdk.internal.EslServerException: Could not create a new package in one-step Exception: HTTP POST on URI https://sandbox.esignlive.com/api/packages resulted in response with status code: [400,…
Sender and Owner event notifications emails
#emailrest apiTransactionCreate package on behalf of sender

Hello.
I have a created a transaction and assigned to it a Sender (different from the Owner).
As such, callback errors are being sent in emails to the sender. Is it possible to add a configuration so that the owner…
Event listener help

Hi, I created a console application (using .NET SDK) to retrieve field values and save them to a SharePoint list, but I would like to set it up to run whenever a package is completed. Would I use an Event Listener for this purpose? If…
Bulk Send - SMS or Q&A

Hello,
Can you include SMS or Q&A in a bulk send.
If so, how would this look like in the CSV file.

 

Thanks,

Norbert
Email and Phone Field
#emailemail

I have certain templates that I have to list the client's email and phone.  I know that the FIELDS has some of the signer's info like Signer Name, Title, and Company, but can you also add Signer Email and Signer Phone? That is…
change existing account email ID
onespan signaccount emailemail change

Hi,

How would I go about changing the email address associated with my OneSpan account?
PCC ( Personal Certificate Client )

Hello there,  I do not believe we ( Vancity ) are using PCC ( Personal Certificate Client ).  Please provide your confirmation.
OAuth resource delegation
OAuthdelegationauthorization

I am writing an app that will hypothetically integrate with OneSpan Sign. I would want the users of my app to be able to log into OneSpan Sign and grant my app permission to create Transactions in their OneSpan sign account on their…