Topic Replies Freshness Views Users
email template email.notify.mobile

Hi,

what's the difference between email template 'email.notify.mobile' vs 'email.notify'?

As I known, email.notify is the one send to the signer for signing the document? when the 'email.notify.mobile' is triggered?<…
Uable to change loglo

Hi, I'm trying to change the default logo. I used the sample script provided in the forum...

...{"src":"http://www.logo-maker.net/images/common/company-logo8.gif","link":""}

 but the new image is not displaying…
release 11.42, Opt_out removal

Hello, since the opt_out option is removed in the 11.42 release.  What are our options if our client want to sign on paper ?

Thanks !

Guillaume Lampron

 
Can I use a document previously signed to start a sign process in e-signlive?
signeSignLive

Hi guys,

We have a case which must to star a signature process in eSignLive with a document that previously was signed by a client with a software certificate.

If we launch the process with this document and…
Signed Field not visible in browsers

Hello Onespan,

I am stuck with the issue for a while and decided to post something here.

 

I am currently using two documents for signing.

One document is in .pdf format and this works fine.<…
Using OneSpan email invitations in addition to session token URLs - will this work?

Hello,

In this question I am not looking for any technical details or answers to how to integrate as I am fairly comfortable with our ability to do what is needed.  Instead, I am just looking for someone who might have…
color of button once I clicked

Hi,

for example, in my account email template (evidence summary), before click "VIEW COMPLETED DOCUMENTS" button, the wording showed in white, and background color is purple. (see attachment).Once it's clicked, the wording…
Document extraction for List

Hi ,

we have the client want to have list in the document such as Jan, Feb, Mar in the list (see the attachment), I am able to create the list from sender UI. but…
Notification Email Control

Regarding this thread https://community.onespan.com/forum/disable-email-notification-signer

Have there been any additional controls added for email notifications? Specifically, we would like to disable email notifications…
Email failed to deliver, but received OneSpan event as EMAIL_BOUNCE with message as "OOTO" instead of "BOUNCED""

Hi Team,
Email failed to deliver to the Customer, but received EMAIL_BOUNCE event with message OOTO, which is incorrect in this case, it should send message as "BOUNCED" right?

FYI,

&nbsp…
What are 'Imprint Fields'?
Account Configuration

In the Account Configuration panel there is reference to something called 'imprint fields' but there is no description as to what imprint fields actually are and I cannot find any reference to this configuration in any guides. 
email evidence summary

Hi,

when enabling email.evidence.summary template, is it possible to get signed document only not both signed document and evidence summary? 

 

thanks,

Cindy
Email Bounced sometimes not working

Hi, we are testing the email bounced function and found that sometimes OneSpan does not send a callback for the "fake" email we use. 

For example, 

[email protected] -…
Make choosing a choice in radio group required

Is there a way I can enforce in a microsoft word template that a user chooses one option from a Radio Group? I do not want to set a default value. 

I didn't see a way to do this on this page:

https:/…
Questions about the Evidence Summary
AuditroleIdsignerIdevidence summary
These questions are regarding the Evidence Summaries we have available for each package: – Does the signer role listed have to be unique regardless of a unique package? Example: Package1 – signer1, signer2; Package2 – signer3,…
Send multiple document with single package
Hi, How to send multiple document with single package Id ? Thanks in Adv.
Delete eSign users - best practices
eSigndelete sender

Hi, 

what are the best practices when it comes to managing senders that no longer work for the business? 

Do you delete them from the system?

If yes, how does it affect the existing docs they were…
Signatures not trusted

Whenever we download completed signature documents from the platform and open them in external PDF viewers such as Adobe Acrobat, the signature fields say there is an issue and that the certificates are not trusted.

Why is…
bounce-to in the email JSON

Hi,

 

In the email JSON, I saw there is something as below, does it mean when recipient mail got reject, it will let the package owner know?

  "bounce-to" : "$PACKAGE_OWNER…
sender UI adding new signature field

hi, 

when I create package via sender UI, when adding a new signature field, the default type is click-to-sign.  Can it be changed so that the default type is to capture autograph?<…
sms page customization

Hi,

I am wondering if SMS page (attached) has resource file associate with, can we customize the wording?
Bulk Add Sender app

I keep getting the attached error message.  When I wait and restart it's usually okay but it's painful that I can only do about 40 - 50 users at one time.
Certificate Install Question

Trying to go thru the steps described here:

https://community.onespan.com/products/onespan-sign/sdks

My keytool list shows the required…
Suppress Email to Signers?

Can I turn off the email to signers? I had expected a     .withSettings(newDocumentPackageSettings()
                            .withInPerson()…
Text tag extraction vs Document extraction

Hi,

normally we did document extraction and it works fine. now our client has the sample form with text tag extraction, but i tried it, it seems not working. 

could you let me know how to make text tag…