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I am getting the following error. I'm using the code in a Salesforce Flow. This works perfectly in the first sandbox. But I'm beginning to move this to production and something is not working. I've spent about 4 hours trying to figure…

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I'm wondering if the APEX SDK has the ability to create a sender. I see that some of the other SDKs can.

 

https://community.onespan.com/documentation/onespan-sign/guides/feature-guides/developer/managing…

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I have the code working that sets the "sender" when the package is not in-person. But this code doesn't seem to work with in-person. All the in-person packages shows me (account owner) as the owner even when I set a different user as…

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Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. 

We want to add personal message to individual signers of the package. Could you please let me know which…

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We are consuming onespan esign feature. From this morning we are getting resource not found error message in the esign frame.

API url:

"https://sandbox.esignlive.com/api/authenticationTokens/signer/multiUse"

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We create a package from our Salesforce API and redirect the user to signing url in case of in person signing.

Now, we want the tab to auto close once they click on done button as shown in attached screen. By Closing the tab,…

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For this form, we are seeing an unusual behavior.  Prior to signing, the values in a label field are appearing in a different format than after signature.  The line breaks are not being recognized before signing.

See…

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I am using the apex sdk with language='fr' option on the package, email to the signers comes in french but upon clicking the link where it takes you to the login page, it always shows in English. 

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We allow users to click a sign button on a page that expires rather quickly (2 minutes) and it opens OneSpan in an external browser tab. Does OneSpan have a feature to ping an endpoint during the signing ceremony to keep the…

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Hi all,

Is it possible to customize the email sent out once the signing has been completed (the one with a link to download completed documents'. 

We use e-sign for multiple different documents and want each…

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Are we able to merge data onto a document and also set it as "accept only"? 

I am following this blog post but wondering if we can stamp the fields on the document with values too: https://www.onespan.com/blog…

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We're trying to generate the package using template. Templates are created in sandbox.esignlive.com. While generating the package we're receiving below exception, OneSpanRESTAPIHelper.OneSpanRestAPIHelperException:…

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When I look in the browser console I see this error : Failed to load resource: the server responded with a status of 502 (Bad Gateway) Incomplete response received from the application

Incomplete response received…

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Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have this below scenario, could you please check how can we handle this? 1. Email sent to signer named 'John Smith' for…
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Hello, We have integrated our salesforce application with onespan using APEX SDK.

We want to publish a daily report on the status of the packages that was last updated on 'Yesterday'. I see as per documentation we have to use…

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Hi,

We create a package from our Salesforce API and redirect the user to the signing URL in case of in-person signing.

Is it possible to remove the "Exit Signing" option from the "More Actions" menu?

If not…

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Good morning,

We have been implementing OneSpan APEX SDK and the event notification feature is working great in the sandbox.  When we went to update our OneSpan prod account with our config / refresh token we get the…

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Our imaging team is complaining about the OneSpan documents that they are receiving:

"Is there any way to disable the secure feature of Saleforce’s e-Signed documents? 
 
We have been experiencing…

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We have a use case for the sender to attach an additional PDF document to the form in the package.  For context, our implementation has a library of forms that our users can select from with pre-defined merge…

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I'm working on the callbacks into Salesforce. The callbacks are triggering just fine. And the provided code where we are uploading the signed documents into the document object is working perfectly. However, I need to upload the…

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We need to push our signed documents into an eOriginal vault. The instructions say to push it through a "data" field in the API.

Question #1: Location and Procedure

There are data fields in the root…

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hello there, I set up sandbox.esignlive.com with salesforce sandbox. Using Apex sdk I am able to create package and sign it, but when other users from salesforce try to use apex sdk code they can create package in esignlive but they…
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Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English. This has worked in the past without our code changing to…
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Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We want to know how can we set reminder while we are creating the package using apex sdk. Could you please share the…
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