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We are having an intermittent issue with our REST API client. Normally, it posts the signing package create request in DRAFT status, posts the request to add reminders then posts a request to put the request into SENT status. On rare…
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Hi Team, I am using REST API. While creating packages I received following exception. { "messageKey": "error.validation.invalidPageLocation", "message": "Invalid position. Object placed outside of document page boundary.", "code":…
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Hi I got the following error when creating a package. Can you please give me a detailed explanation of this error. {"messageKey":"error.notFound.signerNotFound","message":"The specified signer cannot be found.","code":404} Regards …
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I am dealing with a requirement that reads as follows: Customer must have an actual signature and not an ok box to click. 'Actual' in this case refers to a drawn (or typed) signature. Is there a good way to enable that for one…
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Hey! I've used this codebase to put up a quick testing app: https://www.esignlive.com/blog/esignlive-how-to-creating-a-simple-php-web-application/ Unfortunately I am stuck for a day or so with a 400 error at this point:
POST /api…
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Hi , I am posting below JSON, but its returning 1006 error code and the server repsonse is : Server returned HTTP response code: 400 for URL: https://sandbox.e-signlive.com/api/packages/ *************************…
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Hi, I get 400 error code. I have the sample code below:package RestAPI; import java.io.BufferedReader; import java.io.File; import java.io.IOException; import java.io.InputStreamReader; import java.io.OutputStream; import java.io…
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Hello team, We have a client who was following the example code from this link: https://www.esignlive.com/blog/esignlive-create-send-package-rest-ruby They used the Package Definition JSON from this link: https://developer.esignlive.com…
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I'm working off the postman api integration tutorial. I'm running into the following error with not finding my user. I've set up a new account and tried that…
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Hello, I am trying to use the REST API in my web application to add a document to a package. When I submit my form with a POST request, I am getting a 406 error. The accept header I'm using is application/json. What should I use instead? …
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Hi, I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet. The error message is …
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Hello Duo, I am getting again and again the following error during sending document to esign. {"technical":"65533","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused…
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Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application. However, we have heard one concept that is…
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can we able to create the template in sandbox UI and send the created template through Rest Api.
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I am needing to add a new document to an existing package (http://docs.esignlive.com/content/c_integrator_s_guide/rest_api/documents.htm#Add) but I am not finding any JSON Request samples. I will be in my integration adding documents to…
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Is there a way to add custom meta data like an external transaction Id from a different system at the document level? I see where we can add Fields but I don't want this to be populated on the document. Thank you
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Hi please suggest that how we can add signature field on each page of multiple documents page using .net sdk thanks
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Hello, I have searched to find answers to this but can't seem to find them. I have seen forum posts showing how you can add a reviewer to a package using the Web (UI) however I can't seem to find the documentation on how to accomplish…
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Hi, Can we add an signer after the package is created and the document uploaded? We are looking at a use case where there are multiple signers and we want them added as required when they are ready to sign the document. I am looking to…
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I have been hitting a bit of a brick wall trying to add text anchor tags to an uploaded document. Let my explain what I have been attempting to achieve. First I upload a document to an existing package, the package already contains a new…
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Hello, I'm trying to integreate my Ruby on Rails application with OneSpan. I was able to create a package but when I try to add a document to that package I get Unexpected Content-Disposition value for parameter 'name'". I used…
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We are trying to add multiple documents with Meta Data to the REST API in a single call. We are able to add a single document with meta data using a call like
POST /api/packages/CexKAcIADCrhmET2TheZdEtnnQA=/documents/ HTTP/1.1
Host:…
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Summary document contains package id, signer name and email id. Please let me know if there is option to add other application specific fields in Summary document like Company name, Order id..etc.?
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Guys, We know that we can remove the default consent from when editing the package. Is there a way to add it back in? If so, I'd be curious to know the steps involved. Thanks!
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Hi,

I understand additional fields can be put in the CSV for bulk send to populate custom data into a transaction by adding extra columns that map to fields in the template. Is there a limitation on the number of fields for…