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Hi Team,

I have attached list of files which I have downloaded through APIs, but it seems that some of the files doesn't have any metadata files.

Now I have only the name of the documents, I don't have package id,…

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We are having an intermittent issue with our REST API client. Normally, it posts the signing package create request in DRAFT status, posts the request to add reminders then posts a request to put the request into SENT status. On rare…
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Hi Team, I am using REST API. While creating packages I received following exception. { "messageKey": "error.validation.invalidPageLocation", "message": "Invalid position. Object placed outside of document page boundary.", "code":…
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Hi I got the following error when creating a package. Can you please give me a detailed explanation of this error. {"messageKey":"error.notFound.signerNotFound","message":"The specified signer cannot be found.","code":404} Regards …
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I am dealing with a requirement that reads as follows: Customer must have an actual signature and not an ok box to click. 'Actual' in this case refers to a drawn (or typed) signature. Is there a good way to enable that for one…
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Returns set of delegationEvents with EventID(?) arrays that contain 4 items below:

eventDate, eventType, eventDescription and eventUser

EventID example-> 699AK8PzZMg0

a) can you confirm this is not a…

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I'm trying to looking up the documentation for the POST /api/packages call within the Interactive API Definitions page in the sandbox environment, but when I click on this method, the page displays the following error:

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The documentation talks about ApiKeyAuth (being deprecated) and ApiTokenAuth (recommended replacement).

Apparently a "Client Id" + "Secret" is combined to create a "Token" but I don't know how this is done for API's below.

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Hey! I've used this codebase to put up a quick testing app: https://www.esignlive.com/blog/esignlive-how-to-creating-a-simple-php-web-application/ Unfortunately I am stuck for a day or so with a 400 error at this point:
POST /api…
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Canada SBX = sandbox.e-signlive.ca

API = /apitoken/clientApp/accessToken

https://sandbox.e-signlive.ca/apitoken/clientApp/accessToken

header fields Accept + Content-Type  ( both set to application…

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Hi , I am posting below JSON, but its returning 1006 error code and the server repsonse is : Server returned HTTP response code: 400 for URL: https://sandbox.e-signlive.com/api/packages/ *************************…
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Hi, I get 400 error code. I have the sample code below:package RestAPI; import java.io.BufferedReader; import java.io.File; import java.io.IOException; import java.io.InputStreamReader; import java.io.OutputStream; import java.io…
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Getting the following error when I try and create packages in my sandbox:

Could not create a new package Exception: HTTP POST on URI https://sandbox.esignlive.com/api/packages resulted in response with status code: [400, Bad…

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Hello team, We have a client who was following the example code from this link: https://www.esignlive.com/blog/esignlive-create-send-package-rest-ruby They used the Package Definition JSON from this link: https://developer.esignlive.com…
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Hi Team,

While calling the prod url for getting access token through Postman

https://apps.esignlive.com/apitoken/clientApp/accessToken

 

with client id, secret and type. I am getting 403…

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I'm working off the postman api integration tutorial. I'm running into the following error with not finding my user. I've set up a new account and tried that…
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Hello, I am trying to use the REST API in my web application to add a document to a package. When I submit my form with a POST request, I am getting a 406 error. The accept header I'm using is application/json. What should I use instead? …
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Hi, I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet. The error message is …
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Hello Duo, I am getting again and again the following error during sending document to esign. {"technical":"65533","messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused…
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Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application. However, we have heard one concept that is…
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can we able to create the template in sandbox UI and send the created template through Rest Api.
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Hi OneSpan team,

I have my account owner as:

first name = "Abc"

last name = "LLC"

With this, we have the PACKAGE_OWNER_NAME as "Abc LLC", which is used as part of the email templates. Is there a…

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I am needing to add a new document to an existing package (http://docs.esignlive.com/content/c_integrator_s_guide/rest_api/documents.htm#Add) but I am not finding any JSON Request samples. I will be in my integration adding documents to…
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Is there a way to add custom meta data like an external transaction Id from a different system at the document level? I see where we can add Fields but I don't want this to be populated on the document. Thank you
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When creating a new package, is it possible to add custom metadata fields that we can get back in the webhook response? For instance, if I want to attach a custom ID to the package I just created, and then store specific data about that…