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Cannot scroll down during signing ceremony on iPad when using iframe
ipadscroll
Cannot scroll down during signing ceremony on iPad when using iframe. Please see attached.
Change / Remove Exit Button Thank You Dialog

Hi,

I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL.

 

…
Change Signer after first signer has signed
Hello, So in our flow the following happens. Customer signs admin reviews the signature and assigns a sales rep to counter sign the document. How can I update the signer after the customer has signed? Thanks
Change text and buttons

Hello teams,

Is it possible de change the text : 

Read & accept this document

I have read and agree to the terms of the eSign Disclosure Document.

and also text for Button Accept

…
Changing a document after sent?
packagesentdocumentmodify
If we find an error in a document after it's sent, can we modify the document if the signer has not yet reviewed/signed it?
completed signed documentation
at present we are testing the system and when we are signing the documents some of our boxes have not been completed. How can i set up the system so that the document can not be completed until all signatures, text boxes etc are all…
Completing text boxes AND signature in one document?

When I send a document for completion and signature, they are seeing the colorful blue box directing them to sign the document but are overlooking the text boxes that also need to be completed in the same document.  Is there a…
Confirm Button Disabled

Why is my confirm button disabled, after I accept the signature the confirm button won't let me click.
Copy Template Tool Not Copying

Hi,

I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account.  I enter the Source/Destination API keys and environments and hit Test Connection…
Copy tool - not successful
Hi.... I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not…
Copy Tool Not Successful

I was running the Copy tool to copy two templates Michigan Treasury Power of Attorney and Michigan Treasury Power of Attorney with Spouse and I keep getting this error. I tried copying All templates and 37 of 41 did copy…
Copy tool with API key not working

Hi,

I downloaded copy tool v1.6.2, and when I use "With API KEY" for both source and target, I got 401 error see attachment, but if I use "With credentials" and it's working fine. any idea why it's failed with API key?

…
Cordon off Line of Business

Would there be a way to cordon off "siloed" a Line of Business (e.g. Auto Finance) so that we’d only see Auto Finance templates (and so that other line of businesses wouldn’t be picking through the Auto Finance templates to find…
Could not connect apps.e-signlive.com
iframeDesigner View.NET SDK

Hello,

Our integration using the .NET SDK involves showing the designer view in an iframe through our website. This has served us well over the years but recently we have gotten more and more customers reaching out with issues…
Create a package from a template with Node js
rest apinodejs restNodeJSclonepackage template

Hello,

I have encountered a problem when I tried to create a package from a template with the rest API. I used all tips and instruction I found in the documentation and on forums, but I did'nt found a solution yet. Here is one…
Create custom template where I can add signature fields to the document
templates
create multiple copies of a document inside a template
package templatedocument

Hi ,

We are already using onespan . As per our design we have 10 documents in a template. In our UI user will choose out of 10 documents what documents  need to be signed . Based on that we will clone documents from…
Create Package and all Sub classes needed in one call.
Hello, I'm trying to create a package with all of it dependencies and documents at once: if I try a payload as 
 {
        "documents":[
            {
                "approvals":[
                    {
                        …
create script to send email activation data

Hi, 

 

Is there any template how to create a script to send out activation data email to multiple user.

 

 

 

IDENTIKEY Authentication Server version<…
create templates through embedded js

Is there a way to create a template through the api or embedded js in a iframe? I ask because we'd like to embed onespan into our system but each client/department would have their own templates (create/edit/view) 
Creator of Document Leaves Company
ownereSignLiveTransactionDelegate

What happens when the creator of the document leaves the company? If the creator had a delegate, will the delegate be able to finish any pending transactions? 
CROSS ORIGIN
Hi Team, we see this issue randomly this days in dev environment “Refused to display 'https://sandbox.esignlive.com/login?destination=https%3A%2F%2Fsandbox.esignlive.com%2Fpackages%2F86GGsVeNAeOanM84sieS2GMizWs%3D%2Fdocuments…
Cross Site Tracking - Safari

Hi Team,

Our applicaiton uses the esign iframe to load the signing package and to capture the signature within our site.

We are seeing the below error in Safari browsers whenever the application tries to load the…
Custom Field at template from eSignLive WebUI
Would like to have a user enter a custom field from eSignLive WebUI where for a given template, they need to enter which department the template is associated with. The intent is to show only those template that is relevant to the user. …
custom field description - not working
I have custom field added. i want my clients to see description on when they mouse over that filed . is my expectation incorrect?